Assistant Director of Retail

Full Job Description

This position is located in the Architect of the Capitol (AOC), Capitol Visitor Center (CVC), Retail Division.

The Assistant Director of Retail supports the Director of Retail in managing the day-to-day operations and program execution of the CVC Gift Shops, warehouse operations, and eCommerce program.

You must meet the United States Office of Personnel Management's (OPM) qualification requirements (including specialized experience and/or educational requirements) for the advertised position.

You must meet all eligibility and qualifications requirements by the closing date of the job announcement.

Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions.

It is available for your review on the OPM web site at OPM qualification standards Specialized experience is experience that has equipped you with the particular knowledge, skills and abilities to perform successfully the duties of the position, and that is typically in or related to the position to be filled.

To be creditable, specialized experience must have been equivalent to at least the next lower grade level.

To qualify, applicants must possess one year of specialized experience equivalent to at least the GS-12 level in the Federal service (or equivalent experience) that includes: Managing or overseeing retail operations, merchandising programs, or commercial services environments Implementing merchandising strategies, including product selection, pricing, inventory management, or visual presentation Analyzing sales data or operational metrics to support business decisions Supervising staff, team leads, or work units, including assigning work and evaluating performance Supporting eCommerce or digital retail operations and coordinating with operational or technical stakeholders Coordinating day-to-day operations across multiple functional areas (retail, logistics, customer service, or systems support) Major Duties:

The Assistant Director of Retail provides operational leadership and program oversight for retail merchandising, store operations, and digital commerce activities.

The position ensures effective execution of retail strategies, operational consistency, and integration of physical and digital retail channels to support the visitor experience and educational mission of the U.S.

Capitol. Major Duties: Oversees daily retail operations across gift shop locations, warehouse, fulfillment, and eCommerce activities.

Implements merchandising plans, including product assortment, inventory levels, pricing, and visual presentation aligned with organizational standards.

Supports product development and lifecycle management to ensure offerings reflect appropriate historical and civic themes.

Monitors sales performance, inventory levels, and operational metrics; identifies trends and recommends adjustments to improve performance.

Ensures consistent customer service standards and compliance with established policies and procedures.

Oversees point-of-sale and eCommerce systems; coordinates with IT stakeholders to maintain system functionality and operational continuity.

Assists in executing omnichannel retail strategies that align in-store and online operations.

Resolves operational issues, customer concerns, and workflow challenges within established guidelines.Serves as a supervisor over staff and/or subordinate team leads supporting retail operations, merchandising, and eCommerce functions.

Assigns work, monitors performance, and provides coaching and feedback to support employee development.

Assists with workforce planning, scheduling, hiring coordination, and performance management activities.

Ensures compliance with applicable human resources policies, labor agreements, and safety requirements. Promotes a collaborative and service oriented work environment.

Coordinates with internal stakeholders including Exhibits and Education, Communications/Marketing, and Planning, Evaluation and Operations to support integrated retail and visitor services.

Acts on behalf of the Director of Retail, as delegated, for continuity of operations. Supports budget execution by tracking retail revenue, expenditures, and operational costs.

Assists in analyzing financial data, sales trends, and performance metrics to support decision-making. Contributes to budget planning and justification efforts.

Serves as backup Contracting Officer's Representative (COR), supporting contract monitoring, invoice review, and coordination with contracting staff.

Ensures adherence to OSHA and workplace safety standards. Promotes safe work practices and proper use of Personal Protective Equipment (PPE).

Addresses safety concerns and supports corrective actions as needed.

Due to operational requirements, this position oversees a six day a week operation and may be expected to work Sundays and/or evenings in support of special events.