PSERS Retirement Representative Trainee

Full Job Description

Are you interested in a role where you can make a difference with a team that works to deliver exceptional retirement service and benefits?

The Public School Employees' Retirement System (PSERS) is currently looking to hire Retirement Representative Trainees to join the Bureau of Communications and Counseling.

These roles are focused on our members, providing explanation, counseling, and the facilitation of the PSERS employee benefits program.

If you have experience with new technology and computer programs, you are able to multitask, and you are customer service focused - this is the opportunity for you!

This position is located in Pittsburgh, Allegheny County, Pennsylvania for which the incumbent must maintain Pennsylvania residency.

The employer will not pay for relocation, housing, or travel expenses.

Requirements

As a Retirement Representative Trainee, you will be a member of the PSERS Call Center.

You will be trained to handle member phone calls and electronic inquiries regarding retirement plans and benefits for active and retired members utilizing the PSERS databases, business software, and the Microsoft Office 365 platform which will be the majority of your daily duties.

Duties also require public speaking to large and small groups through virtual and in person retirement seminars which will require using multiple computer programs simultaneously.

This position also gathers member information for individual retirement counseling sessions, provides calculations regarding retirement benefits, inputs and verifies accuracy of data submitted, participates in the testing of automated system changes, and analyzes data to validate information and identify errors.This is a trainee position.

Following the successful completion of this twelve-month on-site training period, candidates will be eligible for promotion to PSERS Retirement Representative.

Candidates who would be successful in this role will have strong public speaking, verbal and written communication skills, high volume call center experience, and the able to use multiple computer systems and applications simultaneously to provide high quality and seamless customer service for our members and the employers who support them.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week
• Work hours will be 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch
• Travel through assigned areas of Pennsylvania will be required, further travel requirements can be discussed during the interview process.
• This position is required to work in office at the 300 Cedar Ridge Drive, Pittsburgh Office.

Telework: Once the initial 12-month training is completed, this position may be able to telework on a part-time basis, based on operational needs.

In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania.

If you are unable to telework, you will have the option to report to the regional office in Pittsburgh. Telework is subject to change at any time.

Additional details may be provided during the interview.

• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Qualifications

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Four years of staff support experience assisting with human resources administration, financial management, or public relations work in a pension or retirement system or a related occupational area; or
• A bachelor's degree in communications, human resources, business administration, business management, psychology, labor relations, or a related area; or
• An equivalent combination of experience and training.
• Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position.

Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce.

The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.

The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

All diverse candidates are encouraged to apply.

Additional Information

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.