Program Support Asst (OA)

Full Job Description

The Primary Purpose of the Position Is: To provide a variety of administrative, clerical, and technical support to the Chief, Audiology and Speech Pathology Service, Audiologists, Speech Pathologists, and Audiology Health Technicians.

The position also uses office automation programs and software such as word processing, spreadsheet and database management in support of the clerical and administrative work.

Position is in the Audiology and Speech Pathology Service (ASPS). To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/27/2026.

You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to: knowledge of medical terminology, knowledge in the advanced usage of a word processing system, Microsoft Office Word, Outlook, Excel, PowerPoint, and the ability to learn to use clinical programs for extracting date (office automation); knowledge of office administrative tasks such as schedule management, filing, coordinating meetings, composing letters and memorandums; independently manage position responsibilities with little supervision; completes special projects in support of policy development.

OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 4 years above high school.

OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond 4 years above high school.

Typing Skill-40 words per minute (WPM) required You will be rated on the following Competencies for this position: Clerical Administration and Management Manages Resources Interpersonal Skills Computer Skills Physical Demands The work is mostly sedentary, typically, the employee may sit comfortably to do the work.

However, there may be some walking, standing, bending, and carrying of light items like papers or books, or on occasion using a cart to push large amounts of mailed/shipped packages from the Warehouse to the Nursing Service office area.

Work Environment The work environment is pleasant. The work area is adequately lighted, heated, and ventilated, with work performed in offices, training rooms, and meeting rooms within Nursing Service.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Major Duties:

The employee supports the clinical and administrative section of the ASPS and acts as a liaison between the ASPS and other referral sources to the clinic.

The incumbent performs duties with minimal assistance from.

The Chief, ASPS and must provide operational support using various methodologies that are analytical, administrative, interpretative and coordinative, Advises the staff regarding procedures, guidelines, qualify improvement issues and data collection and analysis.

The incumbent provides the Chief, ASPS, with information for final presentation. The employee plans, coordinates, organizes, and controls the various clerical, clinical, and administrative.

phases of the Audiology and Speech Pathology Program (ASPS) Incumbent acts as a liaison between the ASPS staff and patients from clinics and referral sources both within and outside the medical center including Community Based Outpatient Clinics.

The incumbent is responsible for coordinating clinical and administrative activities among the four campuses of the ASPS VANTHCS located at Dallas, Fort Worth, Bonham, and Tyler to enhance patient care.

The incumbent must have knowledge and skills necessary to recognize the dimensions of problems, gather the necessary information, establish facts of the case, and take or recommend action based upon application or interpretation of established guidelines, The incumbent must take actions and/or make recommendations that are consistent with quality' patient care.

Work Schedule: Monday - Friday, 7:30am - 4:00pm Telework: Ad-hoc Virtual: This is not a virtual position.

Position Description/PD#: Program Support Asst (OA)/PD09133A and PD09133A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized