Program Support Assistant

Full Job Description

This position is located within the Department of Veterans Affairs (VA), Office of Procurement, Acquisition, and Logistics (OPAL), National Acquisition Center, Denver Logistics Service (DLS), in Golden, Colorado.

The position is assigned to the Hearing Aid Repair Laboratory (LAB) within the Veteran Services Division (VSD).

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 02/06/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For a GS-07 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.

In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

See the Required Document section below for more information regarding the SF-50s needed to verify time-in-grade.

You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-05) in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to: experience using order placement and order fulfillment production systems to complete tasks such as remote order entry systems, purchase orders, order certification, adjustments, and resolving issues; experience researching and using billing and credit policies and procedures to include billing reports and pricing; knowledge of supply and inventory systems, distribution, and shipping/postal methods and regulations.

You will be rated on the following Competencies for this position: Accountability Attention to Detail Communication Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Quality Assurance Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Technology Application Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week.

Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: Work is primarily sedentary although some walking, stooping, bending, reaching, and carrying of loads weighing 25 to 40+ pounds is required.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies.

To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy.

To be found well qualified, applicants must meet the following qualifications: Perform routine clerical and administrative support functions, such as data entry, responding to inquiries, assisting with request processing, and providing basic customer service.

Apply foundational office skills and the ability to learn and apply procedures related to service coordination, documentation, and quality review.

Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Major Duties:

Major Duties: Verifying and authorizing hearing aid repair service requests in accordance with established policies and contract requirements.

Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; informed about available products and services; is committed to providing quality products and services.

Performing quality control on commercially repaired hearing devices through visual inspection, operational and listening checks, and reviewing manufacturers' technical specifications to ensure compliance prior to return to the Veteran or VA facility.

Providing customer service support to internal and external customers, including Veterans, VA staff, and vendors.

May also serve in a backup call center capacity, responding to a high volume of inquiries, which may include handling 250 or more calls during a standard shift.

Promotion Potential: This position is at the full performance level.

Work Schedule: 06:00am-6:00pm (Required to work Monday-Friday with various tours available pending supervisory approval.) Compressed/Flexible: May be authorized by supervisor.

Telework: No Virtual: This is not a virtual position. Position Description/PD#: PD82096A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Not required