DOLA - Temporary Aide (Mobile Home Park Registration)

Full Job Description

This announcement is a temporary position that will not exceed 9 months from the date of hire.

About the Colorado Department of Local Affairs

The Department of Local Affairs (DOLA) serves as the primary interface between the State and local communities.

The Department provides financial support to local communities and professional and technical services (including training and technical assistance) to community leaders in the areas of governance, housing, and property tax administration.

While all state governments provide such services through various Departmental structures, Colorado’s approach is unique in that these local community services are gathered into one Department of “Local Affairs,” which has a central focus on strengthening Colorado communities and enhancing livability.

Vision

The Department of Local Affairs is responsible for strengthening Colorado's local communities through: accessible, affordable, and secure housing; implementing property tax law; capacity building; strategic training, research, and technical assistance; and funding to localities.

Mission

Our mission is to help strengthen Colorado’s communities.

Why work for the Colorado Department of Local Affairs?

The work we do matters greatly. It matters to us and it matters to the citizens of the great state of Colorado. We love our communities and are passionate about supporting our communities.

We value the diversity that Colorado offers.

If your goal is to build a career that makes a difference in communities across the State, consider joining the dedicated people of the Department of Local Affairs.

Requirements

Under the Division of Housing, the Mobile Home Park Oversight Program (MHPOP) is geared to support better communication and promote mutual understanding between mobile home landlords, management, and home owners by regulating mobile home parks in the state.

Specifically, by performing the following functions:

1. Register all mobile home parks in the state

2. Create and maintain a registration information database

3. Receive information about park sales, educate parties, and enforce park sale laws

4. Enforce the Mobile Home Park Act through dispute resolution to include:

a. Solicit stakeholder engagement and promulgate rules, and develop policies and procedures

b. Conduct education and outreach

c. Receive and process complaints and perform dispute resolution activities, including investigations, issuing subpoenas, negotiations, determinations of violations, imposition of penalties, and monitor compliance with agreements or penalties

5. Create and maintain a database of mobile home parks that have had complaints filed against them

6. Prepare and disseminate an annual report on the Program.

This Temporary Aide position will assist the work unit with the annual mobile home park registration process. The primary duties and responsibilities include:

• Accept and log registration forms in online and paper format, including scanning and processing incoming post mail.

• Track applications and monitor parks with expired registrations to bring them into compliance.

• Process registration documents and information with urgency and accuracy to prevent backlogs.

• Gather, enter, and verify information into the Program’s registration database, specifically assigning correct landlord types to ensure data integrity.

• Screen registration forms and information for accuracy and completeness, including a detailed review of lot addresses and fee calculations.

• Assist the team in cleaning up and auditing database information, such as entering historical rent increase data, to support future reporting and compliance investigations.

• Follow up with landlords who submit incomplete registration information or do not submit paperwork on time.

• Respond to calls and emails from the public to explain registration policies, processes, and procedures.

• Scanning, filing, and labeling digital and physical documents according to work unit guidelines.

Qualifications

Class Code & Classification Description

P1A1XX Temporary Aide

MINIMUM QUALIFICATIONS

Experience Only:

Two (2) years of experience providing guidance to customers on paperwork submission, accepting applications and reviewing for completeness or entering data into a database.

OR

Education and Experience: A combination of related education in business administration, business management, office administration, secretarial science, paralegal studies, or a closely related field (as determined by the agency) AND experience as described above equal to two (2) years.

Ensure that the 'Work Experience" section of the application is complete and contains all relevant work experience related to the position that you are applying for.

Required Competencies

• Ability to create accessible documents and technical content that follows plain language guidelines with accessibility in mind.

• Ability to work in a team environment using remote meeting applications (Google Meet, Zoom, etc.)

• Ability to provide technical assistance

• Effective organizational skills

• Ability to work collaboratively with stakeholders

• Excellent interpersonal skills

• Strong attention to detail

• Effective analytical and problem-solving skills

• Effective verbal and written communication skills

• Ability to prioritize and organize work to accommodate and meet the changing needs of the Department and meet deadlines

• Ability to multi-task and stay focused

• Proficiency with MS Office suite and Google suite

• Ability to work independently

Preferred Qualifications

• If you are using the education substitution, one year of experience, as described above, is preferred.

• Proficiency with databases and spreadsheets, including the ability to run reports from these systems and data entry, checking, and verifying.

• Strong customer service skills, including the ability to communicate effectively with challenging customers

• Experience supporting a program or work unit

• Experience interpreting rules and regulations

• Experience using mail merge, sending certified mail, and with scanning documents

Terms of Employment:

Temporary Aides are limited Per Colorado constitution, a temporary employee may work for the State no more than nine (9) months in a 12-month period.

The 12-month period is not defined as a calendar or fiscal year, but a rolling 12-month period that begins with the month of the first day of work for the temporary assignment.

For continuous or regular (including part-time) work schedules, the temporary assignment starts the actual date the temporary employee begins work and ends after nine months.

For example, a temporary employee who begins working June 15th may work continuously through March 14th.

Upon completion of the continuous nine (9) month assignment the temporary aide must take four (4) months off prior to returning in the same position.

Temporary employees pay state, federal and local (if applicable) taxes, Medicare tax, and contribute to the Colorado Public Employees' Retirement Association (PERA). They also receive Workers' Compensation coverage.

Non-permanent temporary employees are ineligible for all State of Colorado Benefits except for CSEAP benefits and Colorado Public Employees' Retirement Association PERA retirement employer contributions.

Comparative Analysis

Current and former employees (transfers, voluntary demotions, and reinstatements) are required to participate in the comparative analysis process through this job posting.

Applications will be reviewed to determine if you meet the Minimum Qualifications (MQs) for the position. Applicants that meet MQ’s will be included in the Comparative Analysis process.

Colorado Revised Statutes require that state employees are hired and promoted through a comparative analysis which may include, but is not limited to, a suitability screening, training and experience review, eSkills Assessment, oral assessment, written performance assessment or it may include a review of your application and your responses to any supplemental questions by a Subject Matter Expert (SME) to assess and rank applicants.

Be sure your application specifically addresses the requirements as listed in the minimum qualifications.

Address your specialized experience, work products, and accomplishments as they relate to the position duties, required competencies and preferred qualifications in order to establish an eligible list for referral to the hiring manager for final consideration.

Additional Information

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.

The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.

DOLA is committed to the full inclusion of all qualified individuals.

As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship.

If you have a disability and require a reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to Melissa Bellew, DOLA ADA Coordinator at melissa.bellew@state.co.us.

Email Address: All correspondence regarding your status in the selection/examination process will be conducted via email.

Include a working email address on your application; one that is checked often as time sensitive correspondence such as exam information or notification will take place via email.

Please set up your e-mail to accept messages from "state.co.us" and "info@governmentjobs.com" addresses.

It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.

Biweekly Pay: As of July 1, 2023, all DOLA new hires, including transfers of current state employees and reinstatements of former state employees, will be placed on the biweekly pay schedule.

This means you will be paid every other Friday for a total of 26 pay periods over the course of a year.

Biweekly pay is also lag pay, meaning you will be paid two weeks after the end of each pay period. Please click here for more information about the move to biweekly payroll.

Technical Assistance: If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching

documents to your online application) please contact NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time).

Helpful hints: if you are having difficulty uploading or attaching documents to your application first, ensure your documents are PDF or Microsoft Word files, and second, close the document before you attempt to upload (attach) it.

Appeal Rights: An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.

As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.

Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative.

This form must be completed and delivered to the State Personnel Board by email at dpa_state.personnelboard@state.co.us within ten (10) calendar days from your receipt of notice or acknowledgment of the Department’s action.

For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov/board-rules.

For questions related to this job posting, please reach out to Danielle Milone via email at danielle.milone@state.co.us.