Program Manager – Nuisance Abatement

Full Job Description

The Program Manager: Nuisance Abatement position is responsible for the day-to-day coordination of the Department of Business and Neighborhood Services (DBNS) Nuisance Abatement programs. Incumbent works in collaboration with other city/county departments and outside agencies to combat neighborhood blight and disinvestment. Communicates and meets frequently with DBNS leadership, and internal or external partners, on behalf of the Administrator to ensure there is coordination with other ongoing neighborhood redevelopment projects.

Agency Summary
The purpose and mission of the Department of Business & Neighborhood Services (DBNS) is to protect and improve the quality of life of citizens in the City of Indianapolis. DBNS is the City of Indianapolis and Marion County’s principal department responsible for business licenses, residential and commercial permits, and the enforcement of the Revised Code of Ordinances of the Consolidated City and County. DBNS is able to do this by cultivating a productive, collaborative, and compliant work environment in order for our workforce to meet the needs of the residents of Indianapolis and Marion County.

Equal Employment Opportunity
The City of Indianapolis Marion County is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We value diversity in perspectives and experiences among colleagues and the residents of this city of whom we serve.

Requirements

• Provide leadership, training, guidance, direction, supervision, hiring and disciplinary action of all Nuisance Abatement staff. 
• Develops methods to increase the effectiveness of the Unsafe Building Program and improve neighborhood quality of life. 
• Responsible for development, facilitation, and process improvement measures of the city's vacant homes initiative. 
• Manages and oversees the continuous vacancy program and coordination with other city departments on vacancy remediation.
• Assembles demolition packages for public bid and executes demolition projects.
• Manages the demolition and emergency demolition program.
• Manages asbestos testing and abatement processes.
• Manages, oversees and participates in the BNS monthly neighborhood clean-ups and beautification projects. 
• Manages BNS’ contracted vendors for demolition and asbestos abatement; ensures compliance with BNS contract requirements. 
• Attends, coordinates and supervises administrative hearings as needed. 
• Works closely with the BNS contracted Administrative Law Judges on BNS administrative hearings, hearing policy, procedure and applicable codes.
• Conducts routine research into property lien issues identified by BNS, other City-County agencies, and citizens.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time

Qualifications

• Skills and knowledge that are typically acquired through a college degree OR at least six (6) years of experience in a position that required supervision, management, public administration, and/or law. Any combination of education and/or related work experience totaling six (6) years is acceptable. 

• Position requires knowledge and abilities in leadership, management, contracts, personnel and process performance measurement, investigative principles and practices used in insuring compliance with appropriate codes and related state and federal laws, regulations and requirements of court evidence. 
• The ability to build a strong team to accomplish section's mission is critical. 
• Knowledge of city government's functions or the ability to acquire such knowledge quickly is a must for this position.
• Excellent customer service and communication skills; this position requires frequent verbal and written communication with citizens, business owners and other City/County agencies and community stakeholders.
• Public speaking skills. This position requires the incumbent to represent BNS to citizens, other City/County agencies, and neighborhood groups. 
• Strong conflict management skills: this position requires the incumbent to remain professional, tactful and exercise diplomacy in the face of conflict.
• Critical thinking and complex problem solving; candidate will need to exercise sound judgement and independent decision-making. Errors in judgement could result in regulatory, budgetary or negative legal consequences for BNS. 
• Must have and retain a valid Indiana Driver’s license and have ability to operate a City-issued vehicle. 
• Proficient in computer, smartphone and office equipment knowledge. Incumbent will be required to use Microsoft Word, Excel, Outlook, PowerPoint, PowerBI, general internet use.

Preferred Job Requirements and Qualifications

• Previous experience managing staff preferred 
• Previous experience in vendor/contract management a plus 
• Knowledge of the Unsafe Building Law, local property maintenance ordinances.
• Knowledge of administrative law, civil court proceedings

Additional Information

Working Conditions
Essential functions are regularly performed in an office setting without exposure to adverse environmental conditions. 

Physical Conditions

1. Sitting at a desk the majority of the day
2. Some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10) pounds
3. Tasks may involve extended periods of time at keyboard or workstation
4. Tasks require the ability to perceive and hear sounds and see visual cues or signals
5. Tasks require the ability to communicate orally