Nuisance Abatement Coordinator

Full Job Description

Coordinates the Nuisance Abatement Program and contractors assigned to the Nuisance Abatement Program.  The position will manage, facilitate and coordinate interactions between community members, business owners and the County to bring problem properties into compliance with public health and safety codes and laws.  This includes the identification, investigation and corrective actions related to nuisance violations and relevant local and state codes.   Examples of nuisances include accumulated rubbish, standing water, conditions that harbor insects and rodents, abandoned swimming pools, high weeds and dilapidated structures.

Distinguishing Characteristics

This is a job classification within the Professional Support job family; specifically, the Enforcement/Inspection work unit. This classification is responsible for developing, implementing and coordinating the nuisance abatement program and may require a flexible work schedule to meet the needs of the department.

Requirements

• Understands, demonstrates and clearly articulates the mission and vision of Travis County.
• Acts as a liaison between the community, the County and the property owner in working together to bring problem properties into compliance.
• Investigates nuisance complaints, documents findings and processes violations if applicable.
• Reviews properties to determine if they qualify for a nuisance property.  Prepares nuisance action if needed.’
• Works with property owners and other agencies to develop practical solutions for properties at which nuisance activities are occurring.  Sends letters and speaks with property owners who are advised of nuisance activity occurring on their property.
• Educates community members and property owners as to what constitutes a nuisance action.
• Prepares and manages budget and tracks expenses for nuisance abatement program in conjunction with management.
• Maintains communication with all participating parties.
• Maintains accurate documentation and case files on all investigations, inspections, corrective or abatement actions and subsequent enforcements actions.
• Provides project status updates.
• Other duties and responsibilities as assigned.

Qualifications

Education and Experience:
Bachelor’s degree with major coursework in Public Administration or a directly related field and three (3) to five (5) years of directly related demonstrated experience.

Licenses, Registrations, Certifications, or Special Requirements:
Valid Texas Driver’s License.

Preferred:
Project Management certification.

Knowledge of:

• County policies, procedures and terminology.
• Federal, State, and Local laws, statutes, and regulations relating to the field.
• Microsoft Office 365 products and standard office equipment.
• Business letter writing, grammar and punctuation, and report preparation.
• Relevant nuisance ordinances/code violations.

Skill in:

• Communicating with the public to quickly and accurately dispense information orally, in writing with County employees and the public.
• Public/Employee relations and problem solving.
• Both verbal and written communication.
• Time management, planning, and prioritizing.
• Research methods and techniques.
• Effective customer service practices.
• Problem solving and conflict resolution.
• Personnel and budget administration.
• Conflict negotiation and mediation.
• Establishing and maintaining interpersonal relationships with peers, supervisors and the public.

Ability to:

• Establish and maintain effective working relationships with County employees and officials, representatives of outside agencies and the general public.
• Demonstrate empathy for others.
• Perform multiple tasks in an active environment, use good judgment and take initiative.
• Be punctual, responsible, dependable and professional; Work effectively in a public environment.
• Motive individuals through positive reinforcement.
• Plan, schedule, prioritize, direct, implement and monitor the work of staff.
• Gather, assemble, and correlate information and devise solutions to problems.
• Organize and manage multiple tasks, prioritize heavy workloads and meet deadlines.
• Establish goals and objectives.
• Interpret, conduct research, analyze and develop programs and policies, practices, and procedures.
• Facilitate meetings and projects and work effectively with teams.
• Adapt to a changing work environment.
• Exercise initiative.

Additional Information

Physical requirements include the ability to occasionally lift/carry up to 25 pounds, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to standing, walking, sitting, repetitive motion, reaching, climbing stairs, bending, stooping, kneeling, crouching, crawling, pushing, pulling, balancing, client/customer contact, squatting to perform the essential functions. Subject to occasional dust, extreme temperatures/weather change, extreme heat, extreme cold, humidity, and outside elements.

Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions.

Work Hours: 8 am - 5 pm, Monday-Friday. May work some holidays, some nights, some weekends
Location: 700 Lavaca St, Austin, TX 78701
Department: TNR (Trans & Natrl Resrc)
Criminal, Driving, Education, and Employment Background Checks Required.

This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.