Program Manager

Full Job Description

Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud.

As a Program Manager (HRIT Deputy Chief), you will oversee HRIT objectives, lead Human Capital information systems, manage staff and resources, resolve employee concerns, and promote staff development, ensuring effective operations and strategic direction in a dynamic environment.

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 04/13/2026.

Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service.

The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 04/13/2026. Application Limit: This vacancy is limited to the first 50 applications received.

All applications received prior to midnight 11:59 PM (ET) of the day the application limit is reached will be accepted and considered.

If the application limit is not reached by the closing date of the announcement, all applications received during the open period will be considered.

Any required documents must be submitted at the time that you apply as documents will not be accepted past the day the application limit is reached, if applicable.

If you choose to edit your application after it has been submitted, it will be removed from consideration until you re-submit your application.

The date your application is last submitted will be used to determine whether you meet the cut-off criteria.

GS-15: You qualify at the GS-15 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-14 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position.

You must have experience performing the majority of the following duties: Conducting studies on HR IT systems to identify weaknesses in support, processes, work quality, and compliance.

Assessing business processes for ways to minimize costs and increase or improve efficiency and making recommendations to management.

Directing IT projects to ensure balanced workload distribution, establish priorities, set and or adjust deadlines, and monitor compliance with agency policies and procedures.

Managing an IT team, evaluating employee performance, selecting candidates for open positions, resolving disputes, and handling other staff-related issues.

Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 04/13/2026.

Your resume will be used to determine your qualifications for the position advertised in this announcement.

Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education.

Limit your resume to no more than two pages. The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages.

To help ensure your resume remains clear and easy to read, we recommend using margins of at least 0.8 inches and a font size of at least 11 point.

Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience.

Your application will be rated and ranked based on your responses to the online questions.

Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g.

June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position.

Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible.

Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.

Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history.

This information will be further validated if selected for this position.

National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer service. Major Duties:

• Organizational Location: This position is located in the Department of Homeland Security, U.S. Citizenship and Immigration Services, and is assigned based on the need of the agency.
• Provide management, direction, and technical and administrative supervision for all information systems operations and Human Resources Information Technology (HRIT) program by monitoring and analyzing all personnel, financial, and material needs.
• Plan and assign work to be accomplished by subordinate staff, setting and adjusting short-term priorities, and preparing schedules for the completion of work based on priorities and consideration of the difficulty and requirements of assignment.
• Hear and resolve employee complaints, effect minor disciplinary measures, and identify employees’ developmental and training needs. Upholds department personnel policies by making selections, promotions, details, and performance based awards etc.
• Ensure documentation including operating instructions and any technical data needed for current implementation and future system modifications accompanies all new and modified systems, and complies with life cycle standards.
• Monitor assigned programs for compliance and maintain reports of internal controls, ensuring that appropriate precautions are taken to prevent fraud, waste, and misuse of resources in accordance with applicable regulations and guidelines.
• Provide support to the Chief of HRIT in daily operations within the component, by collecting and analyzing information, coordinating actions, and tracking and reporting statuses as appropriate.