Program Manager

Full Job Description

Organizational Location: This position is with the Department of Homeland Security, within U.S.

Customs and Border Protection, Office of Field Operations, San Francisco Field Office located in San Francisco, California.

Additional selections may be made for other organizational divisions and/or units within the duty location(s) listed above.

Experience: You qualify for the GS-12 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Planning and independently completing work with minimal supervision and without in-depth instruction or step-by-step guidance.

Performing day-to-day tasks on own initiative and is responsible for completeness, adequacy, and accuracy of all work assigned inclusive of, but not limited to, studies, assessments, analyses, recommendations, and planning actions.

Developing concept briefings and products for broader use by senior staff in dealing with external organizations.

Identifying and resolving unique issues where no policy exists, taking innovative actions to address new needs and/or issues.

Receiving, reviewing, analyzing, or disseminating sensitive national security data or information on a regular and recurring basis.

Experience: You qualify for the GS-13 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Providing guidance and leadership in carrying out program strategies and to ensure policies and plans include a long-term outlook consistent with customer needs.

Assuring optimum utilization of personnel, equipment, and space, and to accomplish program objectives through combined technical and administrative program oversight.

Developing detailed plans, goals, and objectives for the short and long-range implementation of programs, and/or developing criteria for evaluating the effectiveness of same.

Analyzing and formulating agency requirements for resource management of information, and resource management to support allocation targets for national as well as international mission requirements.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible.

Please see the "Required Documents" section below for additional resume requirements. Please upload your resume under the "Resume" document type.

Any other relevant supporting documents should be uploaded under their appropriate document types as mentioned above. Only resumes up to a total of two pages will be accepted.

Applicants with resumes exceeding two pages will be removed from consideration. Do not submit documents as a PDF Portfolios.

Positions with known promotion potential do not guarantee promotion, nor is the promise of promotion implied.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 02/18/2026.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees.

If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation: U.S.

Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity.

During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances.

For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers.

Residency: There is a residency requirement for all applicants not currently employed by CBP.

Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years.

If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S.

Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S.

government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S.

government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment.

Current and former federal employees may be required to serve or complete a probationary period.

The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR § 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR § 315.707.

Veterans, Peace Corps/VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission.

If you are a member of one of these groups, you may not have to compete with the public for federal jobs.

To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement.

Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles: If you have never worked for the federal government, you are not CTAP/ICTAP eligible.

View information about CTAP/ICTAP eligibility on OPM's Career Transition Resources website.

To be considered well qualified under CTAP/ICTAP, you must be rated at a minimum score of 85 for this position.

In addition, you must submit the supporting documents listed under the Required Documents section of this announcement. Major Duties:

This position will allow you to use your expertise in managing and overseeing various programs which have an agency-wide and government-wide impact.

This position starts at a salary of $111,896.00 (GS-12, Step 1) to $172,980.00 (GS-13, Step 10) GS Salary: Visit this link to view the locality pay tables by geographic area.

If you do not see your geographic area listed, select the "Rest of United States" pay table.

Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts.

In this Program Manager position you will become a key member of a team of Homeland Security professionals managing a variety of agency-wide law enforcement programs.

Typical work assignments include: Engaging in intelligence, counterintelligence, investigative, or security work that directly affects national security as the program assigned and/or work location will require regular and recurring access to classified material and sensitive national security information.

Coordinating, planning, organizing activities and actions involving several organizations, establishing responsibilities and time schedules when necessary and assuring implementation by subordinate organizations and operating units of the goals and objectives of the programs.

Identifying and resolving in coordination with higher-level supervisor/manager, unique issues where no policy exists, taking innovative actions to address new needs and/or issues and presenting a plan to resolve the issue.

Providing timely, authoritative, and sound advice to supervisor and operating officials relative to programs managed.