PROGRAM MANAGEMENT III

Full Job Description

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CDHSCareers

About this Unit:

The Supplemental Nutrition Assistance Program (SNAP) exists to safeguard the health and well-being for low income, financially eligible households by providing food assistance benefits redeemable for food items at authorized retailers.

The program operates on a statewide basis in all counties providing certification (eligibility determination based on State/Federal rules and guidelines) and authorizing issuance of benefits to approximately 330,000households monthly.

The unit must provide for the establishment and implementation of SNAP laws, rules, and policies at the state and local levels to ensure applicants receive timely and accurate benefits.

This section is responsible for federal policy interpretation and implementation, creation of statewide rules and policies, monitoring program performance, statewide training, issuance accountability, and establishing fraud controls, employment and training program referral and coordination, building systems for continuous program improvement, and collection of benefit overpayments.

This position exists to direct, monitor, and evaluate program expenditures and contract requirements necessary to utilize federal funding.

Evaluation and monitoring includes operations at the State and county levels.

Requirements

Please Note: * Hybrid Position with a minimum of 2 required in-office days *

Primary Job Duties -

Program Management and Administration - Provides leadership, direction, and oversight to the 64 county departments of social/human services that administer SNAP via a wide array of supports including program planning, development, capacity building, monitoring, technical assistance, and evaluation. Maintains a framework of service delivery that incorporates rules, procedures, and the CBMS automated system, designed for accurate and timely eligibility determinations. Develops operational plans for all SNAP programs to achieve strategic objectives established by federal law, state statute, and the department’s mission and division goals. Manages the monitoring of county activities, ensuring overall compliance with the terms of applicable federal and state statutes, and program rules. Utilizes county site visits, management evaluations, targeted county monitoring, and reviews of county work processes. Initiates proactive support for county departments in the form of technical assistance, tools, resources, assessment, and business process reengineering. Implements corrective action plans, as required. Responsible for statewide review and communication to counties concerning overall compliance in meeting application, redetermination, accuracy, and other compliance factors subject to potential federal and state penalties and sanctions

Policy Development, Analysis, and Interpretation - This management position is uniquely positioned to influence policy, the application of law and its intent, and is called upon to explore alternatives within the context of program objectives, the political environment, and fiscal restraints.

Responsible for interpreting and applying Federal regulations for integration into state regulations and county level policies.

This position works with other Unit Managers to oversee the development of program guidance to 64 counties by implementing policy and procedure through the use of rules promulgation, informational memos, and rules interpretation and clarification.

This position initiates and develops new policy and rules in response to new legislation, federal requirements, or for the purpose of program improvement and modernization.

Ensures policy is correctly reflected within the CBMS automated system.

Coordinates with the Division Director and other Unit Managers to develop and implement program and policy objectives and support short and long term strategies to encourage, promote and reward outstanding performance.

Collaborates with and provides direction to other divisions, departments, county departments, county partners, and advocates around program policy analysis, recommendation, and development.

Works directly with the State Board Administration and its established processes and protocols to manage new and revised rules through the clearance process.

Ensures an ongoing and collaborative working relationship with the Office of Appeals and Office of Administrative Courts, along with federal or state reviewers and auditors.

Duty Automated Systems Evaluation - This position ensures that the Colorado Benefits Management System (CBMS) has the subject matter functionality required to accurately determine eligibility, issue payments, establish claims, and capture historical participant data through the correct interpretation of program policy.

Manages an array of processes to identify system and user defects, troubleshoot known issues, and test change requests.

Works closely with the Automation Systems Manager to determine business requirements for systems changes and prioritization.

This position works with county staff, other program areas, and other entities to acquire needed data, support, and agreement on procedures, integrating systems approaches where possible.

Communicates systems issues to users to include directives to remedy problems when appropriate.

Supervision - The position is responsible for the direct supervision of professional level staff including reviewing and signing time reports, expenditure request forms, leave/absence requests and authorization forms, writing, revising and ensuring accuracy of current position descriptions, delegating work assignments, resolving disputes, concerns, and internal personnel matters, and signing performance plans and appraisals. The position defines employee roles, creates and modifies job descriptions, trains and guides staff regarding office and project specific standards and objectives, and assigns responsibilities. Responsible for hiring, corrective action, disciplinary, and promotions decisions within the SNAP Unit. The position approves work products and resolves problems and conflicts within the unit.

Other Duties as Assigned - Attend fiscal meetings, special committees, and/or forums as designated. Perform other duties as assigned to meet program objectives.

Qualifications

Important Note: Please review your application to ensure completion.

For the most equitable applicant experience, CDHS' hiring teams consider only the contents of your application to determine meeting minimum qualifications and for the comparative analysis process.

Employment history is calculated on a full-time basis (40/hrs per week). Part-time employment is calculated on a prorated basis to determine qualifications.

Be sure your application specifically addresses your qualifications, experience, work products, and accomplishments as they relate to the position and minimum requirements.

Volunteer work or a related type of experience may be used to meet the qualifications, but it must be clearly documented.

It is paramount that in the experience portion of the application, the applicant describes the extent to which they possess the education, experience, competencies, and background as they relate to the duties outlined in the job announcement.

This experience must be clearly documented on your application, and the supplemental questions must be answered. Answers such as "N/A," "In Cover Letter," or "See Resume" will not be accepted.

A Human Resources Analyst will review the work experience/job duties sections of the online job application to determine whether your experience meets the minimum qualifications for the position.

Cover letters and resumes WILL NOT be accepted or reviewed in lieu of the official State of Colorado online application. Part-time work experience will be prorated.

Applicants must meet the minimum qualifications to continue in the selection process. You must specifically document your work experience and qualifications. Do not use "see resume" or "see attached."

Comparative Analysis Process – Structured Application Review:

After minimum qualification screening, which could include a skills test, the comparative analysis process will involve a review and rating of all the information you submit.

Document your work experience/job duties to the extent to which you possess the skills, education, experience, minimum qualifications, and preferred qualifications:

Answer all supplemental questions (if listed) as your answers to these questions will be evaluated during this phase. Provide at least 4-8 sentences for each response to supplemental questions.

Supplemental Questions:

Answer the supplemental questions on the application completely and thoughtfully. Your answers may be rated based on the content of your response and your writing skills (spelling, grammar, and clarity of your writing).

Experience Only:

Minimum of ten (10) years of professional experience working in SNAP/Public benefits processing, or Data Analysis, Social Services, or Human Services

-Or-

Education and Experience:

A combination of related education in Public Policy, Public Administration, Social Services, or Public Health and/or relevant experience in SNAP/Public benefits processing, or Data Analysis equal to ten (10) years

Preferred Qualifications:

• SNAP or public benefits processing
• Data analysis and visualization
• Knowledge of a state-supervised county-administered system
• Knowledge of technical systems for benefits delivery
• High degree of organizational skills, attention to detail and the ability to exercise independent judgment based on an understanding of program policies, directives and activities
• The ability to provide administrative guidance, capable of assessing the need for and offering coaching, technical assistance and resources to both team members and external partners, such as vendors, who support the program
• COWINS Partnership Agreement: Relevant years of State service should be considered as a preferred qualification and given weight under the process. Part-time relevant years of State service will be prorated.
• TRANSFERS ONLY: Relevant years of State service will be considered as a preferred qualification and given the weight of at least 15% of the overall score under the process.
• Relevant years of State service contribute to a candidate's position-related knowledge, skill, ability, behavior, or other posted competency

CDHS Selection Process Explanation

Employment history is calculated on a full-time basis (40/hrs per week). Part-time employment is calculated on a prorated basis to determine qualifications.

Be sure your application specifically addresses your qualifications, experience, work products, and accomplishments as they relate to the position and minimum requirements.

• Preferred Qualifications & Competencies:

  • Relevant years of state service experience.

Minimum Qualification Screening Process

A Human Resources Analyst will review the work experience/job duties sections of the online job application to determine whether your experience meets the minimum qualifications for the position.

You must complete the official State of Colorado online application. Cover letters and resumes WILL NOT be reviewed during the minimum qualifications screening process.

You must specifically document your work experience and qualifications. Do not use "see resume" or "see attached."

You must meet the minimum qualifications to continue in the selection process. Part-time work experience will be prorated.

Comparative Analysis Process – Structured Application Review

After minimum qualification screening, the comparative analysis process will involve a review and rating of all the information you submit.

Your Work Experience/Job Duties

Document your work experience/job duties to the extent to which you possess the skills, education, experience, minimum qualifications, and preferred qualifications.

If listed, answer all supplemental questions as your answers to these questions will be evaluated during this phase. Provide at least 4-8 sentences for each supplemental question.

Supplemental Questions

Answer the supplemental questions completely and thoughtfully. We will rate your answers based on the content of your response and your writing skills (spelling, grammar, and clarity of your writing).

Appeal Rights

You may file an appeal with the State Personnel Board or request a review by the State Personnel Director if your application is eliminated. You will find the appeals process, the official appeal form, and how to deliver it on the State Personnel Board website.

• You or your representative must sign and submit the official appeal form for review.

• You can find the official appeal form here.

• You must be deliver the official appeal form to the State Personnel Board:

  • By email (dpa_state.personnelboard@state.co.us), or

  • Postmarked in US Mail to(1525 Sherman Street, 4th Floor, Denver CO 80203, or

  • Hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or

  • Faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

Contact the State Personnel Board for assistance:

• At (303) 866-3300, or

Refer to the Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, within the Rules webpage.

Additional Information

How to Apply

The Assessment Process

For additional recruiting questions, please contact roni.schad@state.co.us

About Us:

If your goal is to build a career that makes a difference, join the dedicated people of the Colorado Department of Human Services (CDHS).

Our professionals strive to design and deliver high-quality human and health services that improve the safety, independence, and well-being of the people of Colorado.

Each of us is committed to contributing to a safe and accessible CDHS. In addition to a great location and rewarding and meaningful work, we offer:

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans

• Medical and dental health plans

• Employer supplemented Health Savings Account

• Paid life insurance

• Short- and long-term disability coverage

• 11 paid holidays per year plus vacation and sick leave

• State of Colorado Employee BenefitHub Resource Center

• Employee Wellness program

• Excellent work-life programs, such as flexible schedules, training and more

• Remote work arrangements for eligible positions

• *Some positions may qualify for the Public Service Loan Forgiveness Program.

Our Values:

We believe in a people-first approach: We prioritize the needs, well-being, and dignity of the individuals, families and communities we serve.

We commit to respect, fairness and access in every decision, policy and interaction. We engage client voices and experiences in the development and implementation of the services we provide.

Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.

We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.

Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.

We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.

Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.

We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.

ADAA Accommodations:

CDHS is committed to a Colorado for ALL qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment.

This includes completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or performing essential job functions where the requested accommodation does not impose an undue hardship.

If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to cdhs_ada@state.co.us.

~THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER~

The State of Colorado is an equal opportunity employer

We are committed to increasing a “Colorado for ALL" of our staff and providing culturally responsive programs and services.

Therefore, we encourage responses from people of all backgrounds and abilities.

The State of Colorado believes that a “Colorado for ALL” drives our success, and we encourage candidates from all identities, backgrounds, and abilities to apply.

The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them.

Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

Additional Support For Your Application

Toll Free Applicant Technical Support

If you experience technical difficulty with the NEOGOV system (e.g. uploading or attaching documents to your online application) call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time).

Helpful hints: if you are having difficulty uploading or attaching documents to your application 1) ensure your documents are PDF or Microsoft Word files and 2) close the document before you attempt to upload (attach) it.