Parking Technologies Coordinator I (NE) - CPPW

Full Job Description

Job Appointment: Full-Time
Work Schedule: Mon-Fri. 8 am - 4:30 pm. An alternate schedule may be available.
Work Location: 1120 SW 5TH AVE, PORTLAND, OR 97204
Benefits: Please check our benefits tab for an overview of benefits for this position
Union Representation: City of Portland Professional Workers (CPPW). To view labor agreements, current and future, please click here.

Application Material: Please click APPLY to submit your application via the City of Portland’s online portal. You will need to attach a resume and answer supplemental questions.

About the position:

The Parking Technology Coordinator I holds a vital role in the Operations Section of the Parking Technologies Program. They coordinate and support the delivery of the City’s parking systems program by organizing, evaluating, and implementing operational and administrative functions.

About the division/bureau:

The Parking and Regulatory Operations Division manages the operations of 2100 parking pay stations, Parking Kitty zones, a mobile payment app, parking customer service, and technology integration.

We are responsible for making sure that our parking system can deliver multiple parking programs, events, and rate changes throughout the year, provide responsive customer service, and process over 8 million transactions annually.

What you’ll get to do:

• Coordinate day-to-day operations of the parking technologies programs, including the implementation of program and rate changes, event schedules updates, system access, and software updates.
• Support pay station, mobile parking payment zone, and pay by text inventory management. Coordinate parking installation/removal and its corresponding pay station, Parking Kitty zone, and pay-by-text terminal, and their integration with the Parking Enforcement system.
• Support the delivery, operations, and maintenance of parking payment programs, including parking payment cards, merchant validation, and other related products and services to meet compliance and required deadlines.
• Update and maintain parking databases. Organize and provide various parking-related data and reports.
• Support and coordinate special projects and oversee the work of contractors as needed.
• Support the parking program customer service, such as providing and explaining parking rules and regulations to parking customers, and processing citation dismissal requests and transaction refund requests.

An Ideal Candidate: will have knowledge and experience in managing and coordinating the operation of parking rates and programs as well as working with multiple internal and external stakeholders, vendors, to support parking programs.

Who you are:

• Have high attention to detail and a high level of accuracy: this position coordinates frequent multiple rates, programs, events, and schedule changes that can become repetitive task overtime. A high level of accuracy is critical to prevent any errors that may impact our parking customers.
• An Excellent Communicator: This position requires the ability to communicate complex technical information, parking policy, and city codes to a wide variety of audiences both verbally and in writing to vendors, parking customers, and other work groups in PBOT.
• Innovative: You have an aptitude for continuous improvement and can excel in change management. You’ve demonstrated the ability to remain flexible, agile, and calm in a high-paced environment that relies on quick and stable decision-making.
• Problem Solver: You can identify problems early and value collaboration. You utilize active listening, effective communication, and facilitation skills in working with others to find resolutions.
• Results Driven: This position is high-paced, dynamic, and requires a candidate who can take charge, bring focus, and finish tasks in a timely, accurate, and professional manner.
• Dedicated: Have a passion for public service and hold a high level of pride in making sure that projects, tasks, and emergencies are effectively and efficiently completed.
• Organized: Able to work on a multitude of tasks and understand/respond to various situations in a fast-paced, dynamic work environment.

Although Not Required, you may:

• Have experience in data management

Questions?:
Terrol Johnson
Senior Recruiter
terrol.johnson@portlandoregon.gov

Requirements

Applicants must specifically address and demonstrate in their supplemental question responses and resume how their education, training, and/or experience meet each of the following minimum qualifications:

1. Experience maintaining and updating specialized datasets, such as parking rates, schedules, and programs.
2. Ability to learn, understand, and work with multiple parking systems, databases, back-office, and reporting systems.
3. Experience working with and maintaining good working relationships with multiple internal and external stakeholders.
4. Experience adhering to complex technical procedures, security guidelines, and regulations.
5. Experience providing customer service, communicating and explaining complex technical information, and parking regulations.

Additional Requirements:

• A valid driver’s license and acceptable driving record.
• Pass criminal record and background check

Qualifications

STEP 1: Apply online between February 23, 2026, and March 9, 2026

Required Application Materials:

• Resume
• Answers to Supplemental Questions

Optional Application Materials:

• Veteran’s Preference documents (e.g., DD214-Member 4, VA Benefit Letter) must be submitted by the closing date.
• Update: As of March 3, 2025, if you have already submitted veteran documents and qualified for preference, you do not need to resubmit them for future recruitments.
• To update or remove veteran preference for this recruitment or from your profile, contact the recruiter listed in the job announcement.

Application Tips:

• Your answers to the Supplemental Questions should include details describing your education, training, and/or experience, and where obtained, which clearly reflect your qualifications for each of the numbered items in the "To Qualify" section of this announcement.
• Your résumé should support the details described in your answers to the supplemental questions..

Salary Range/Equity Pay Analysis: Please note per the Oregon State Pay Equity Law, your salary is determined based on the experience and education listed in your resume/application.

It is strongly encouraged to include any transferable experience (paid or unpaid, regardless of how recent) to ensure your offer is reflective of all directly related and equivalent experience.

• Do not attach any additional documents.
• Please note that all completed applications for this position must be submitted no later than on the closing date and time of this recruitment.

Step 2: Minimum Qualification Evaluation: Week of March 9, 2026

• An evaluation of each applicant's training, paid and unpaid experience, as demonstrated in their answers to supplemental questions and resume, weighted 100%.
• Your answers to the supplemental questions and résumé will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.
• You have 14 days from the notice of the minimum qualification evaluation results to let us know if you would like to review and discuss your evaluation results. Please read the City of Portland Administrative Rule 3.01for complete information.
• Additional evaluation may be required prior to establishment of the eligible list and/or final selection.

Step 3: Establishment of Eligible List: March 16, 2026

• Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list.
• Please note, the selection process may take up to 90 days from the notification of being placed on the eligible list.

Step 4: Selection (Interview): TBD

• Hiring bureau will review and select candidates for an interview.
• Please note, the selection process may take up to 90 days from the notification of being placed on the eligible list.

Step 5: Offer of Employment: TBD

Step 6: Start Date:

• A start date will be determined after all conditions of employment have been met.

Additional Information

Click here for additional information regarding the following:

• City of Portland Core Values
• Recruitment Process - Work Status
• Equal Employment Opportunity
• Veteran Preference
• ADA, Pregnancy, and Religious Accommodations

Did you know? The City of Portland has How to Apply Videos and offers How to Apply Classes once per month. If you have questions after watching the videos you are invited to contact the recruiter listed on the announcement.