Operations Assistant

Full Job Description

The Loudoun County Department of Mental Health, Substance Abuse and Developmental Services is seeking a talented and motivated individual to serve as an Operations Assistant. In this role, you will work with a trusted and reputable team that has a history of success connecting individuals and their families with person-centered, recovery-oriented services and supports.

We welcome new teammates who approach their professional careers with enthusiasm and dedication to our diverse and fast-growing county. Come be a part of something that matters.

Requirements

The Operations Assistant provides sophisticated administrative support to the Medical Director of the department. This position serves as a central point of coordination for scheduling, communications, travel, meetings and organizational record keeping supporting effective operations.

Key Responsibilities:

• Calendar Management - Schedule meetings, manage deadlines and maintain daily calendars in a fast-paced work environment.
• Document Production - Generate correspondence, presentations, reports and briefs using advanced Microsoft Office skills, while maintaining confidentiality of sensitive information.
• Inquiry Response and Information Gathering - Receive and direct inquiries by developing a broad understanding of County departments and policies, conducting research and liaising with staff and stakeholders.
• Meeting Organization - Compile structured agendas, create and assemble reference documents, take detailed notes, capture decisions and action items, and monitor the progress of tasks to ensure follow-up and completion.
• Travel Coordination - Coordinate conference registrations, reserve hotel accommodation and arrange transportation while maintaining accurate financial documentation.
• Event Coordination - Secure event venues, coordinate catering, set up audio/visual technology, and provide other logistical supports.

Ideal Candidate Will:

• Exhibit exceptional integrity and responsibility in the execution of daily tasks.
• Handle confidential and sensitive material with discretion and sound judgment.
• Demonstrate excellent written and verbal communication skills with keen attention to detail and grammar.
• Excel at multi-tasking and thrive in a fast-paced, continuously evolving work environment.
• Collaborate easily with executives, board members and elected officials.
• Demonstrate flexibility and a strong customer service orientation.
• Develop strong working relationships with staff and stakeholders.

This position may need to occasionally work from alternate locations or work early morning, evening or weekend hours, outside the typical work schedule.

The Operations Assistant supporting the Medical Director will typically work Monday through Friday, from 8:30 AM to 5:00 PM and will be based in Sterling, Virginia. Previous experience working in a hospital or other healthcare setting and familiarity with electronic health record (EHR) systems is preferred.

Qualifications

High School diploma or equivalent; four (4) years of related clerical/administrative work experience with computer automated systems and office applications experience; or equivalent combination of education and experience.

Preferred Skills:

• Advanced proficiency in Microsoft applications, including Microsoft Outlook, Word, PowerPoint, Excel and SharePoint.
• Previous experience working in a government, healthcare, or human services setting.
• Previous experience working within electronic health record (EHR) systems.

Additional Information

Employment is contingent upon successfully passing pre-employment background check to include fingerprinting, credit, NCIC, DMV and TB test. Must have a good driving record and a valid driver's license in Virginia or regional state of residence.