Office Services Manager (WMS2)

Full Job Description

Retirement has taken yet another one of our legends. Our “Jack of All Trades”, longtime Office Services Manager is leaving us and we are in need of a top quality candidate to replace him.

Are you that person? Do you have the skills, experience, motivation and desire to tackle this challenging yet extremely rewarding and important position?

Department of Revenue (DOR) is looking for a trusted professional – someone who is dedicated to ensuring the DOR Office Services team continues to provide top-quality facility and project management, as well as assisting the Business and Financial Services division to advance the mission of the agency.

We are looking for an experienced project management professional with proven facility management skills who is a problem solver, capable of advanced critical thinking and dedicated to providing excellent customer service.

The Department of Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agency's goals.

We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, LGBTQ+, people with disabilities, and veterans.

This unique culture of respect promotes a professional family of cohesive groups maximizing potential through opportunity.

We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and as a public service employee, you may also be eligible for student loan forgiveness.

Visit these links to watch our recruitment video to find out more about the agency and see what our employees say about why Revenue is a great place to work.

Candidate screening will begin as early as March 27, 2026, and the hiring authority may exercise the option to make a hiring decision at any time after. It will be to the applicant's advantage to submit materials as soon as possible.

Requirements

The Office Services Manager directly supervises three positions, including one supervisor and indirectly manages three additional positions.

The Office Services Manager is responsible for a wide array of activities that support the agency’s mission to effectively administer tax laws and public service programs that includes the following:

Facilities management

Emergency management support and backup to the Security Manager

Warehouse operations

Inventory management

Sustainability

Building key card/ID badge assignment and access control systems operation

Mail distribution

Commute Trip Reduction

Agency vehicles support

Sustainability (Energy Star Portfolio Manager reporting).

As the Office Services Manager, you will:

• Be responsible for the execution and project management and coordination of agency-wide efforts on facilities projects, including lease renewals, tenant improvements, reconfigurations, and relocations.
• Maintain all agency leased facilities to ensure employee safety and achievement of agency goals and objectives. Oversee all agency leases including establishing contacts with landlords/property managers.

Serve as the primary agency contact with the Department of Enterprise Services (DES), Real Estate Services and the Office of Financial Management, State Facilities Planning and Oversight (OFM).

Responsible for required facilities data reporting in OFM’s Facilities Portfolio Management Tool and reporting facilities energy data in DES’s Energy Star Portfolio Manager.

• Have primary responsibility for agency lease administration, tenant improvements, reconfigurations, relocations and other requirements for leased facilities.
• Manage the agency’s fleet of service and pool vehicles. Ensure compliance with applicable rules and regulations and ensure pool vehicles are utilized to regulation requirements. Review fleet use to assure economic viability.
• Manage the agency’s warehouse operations including receipt, storage and surplus of materials and response to service requests.
• Operate the Velocity Access Control System, issue key cards and ID badges to employees and disable access for staff leaving the agency.
• Manage the agency’s mail distribution and delivery operations.
• Manage agency commute trip reduction efforts and reporting.
• Closely coordinate with the HR Employment Risk Manager and HR Safety/Security & Emergency Operations Administrator for employee safety.

Qualifications

The required qualifications are key competencies you can successfully demonstrate through any combination of experience or education. To join our team, you must possess the following knowledge, skills, abilities, and competencies listed below.

Experience with:

•Management of a program

•Direct supervision of employees

•Office facility management, design and maintenance including creating design layouts of office and cubicle workspaces and working with landlords on maintenance of leased facilities.

Demonstrated ability to strategically manage facilities operations— including lease administration, space planning, maintenance oversight, and coordination with entities such as DES and OFM—ensuring safe, compliant, and functional work environments that support agency mission delivery.

Expertise in leading complex, agency-wide projects and initiatives, using strong project management, coordination, and problem-solving skills to plan, execute, and communicate facilities, reconfiguration, relocation, and emergency-related activities.

Proven skill in supervising, developing, and directing multidisciplinary teams, including assigning work, evaluating performance, implementing corrective action, and fostering a culture of accountability and high-quality customer service.

Ability to make informed recommendations on high-impact tactical and strategic decisions involving facilities, fleet management, warehouse operations, inventory controls, and emergency preparedness, with sound judgment that mitigates operational, financial, and reputational risk.

Strong competency in interpreting, developing, and recommending administrative policies and procedures—particularly those related to agency vehicles, commute trip reduction, inventory management, and building access control—with the ability to assess impacts and communicate implications to leadership.

Ability to manage delegated purchasing authority responsibly and to analyze, forecast, and communicate facilities-related budget needs, ensuring proper stewardship of agency resources and alignment with financial controls.

Advanced knowledge of asset, inventory, and warehouse management practices— including conducting physical inventories, managing surplus activities, and maintaining policies and records to ensure regulatory and audit compliance.

Capacity to collaborate effectively with a wide range of internal and external partners—including landlords, vendors, DES, OFM, HR safety personnel, and executive leadership—to ensure seamless operations, emergency readiness, and consistent delivery of critical services.

The ability to take action to learn and grow:

Curious about themselves and others, take responsibility for knowing their own strengths and weaknesses, and use their learning to make government programs and processes more efficient and effective to serve all in Washington.

The ability to take action to meet the needs of others:

Flexible, adaptable, customer-service focused, and willing and able to empathetically respond to the unique needs of the people they work with and serve.

Use an equitable & inclusive approach:

Actively seeks to understand and appreciate the diverse backgrounds, perspectives, and experiences of colleagues, customers, and communities.

Encourages an inclusive culture where everyone feels valued and respected.

Uses an equity lens that applies an objective perspective to daily work by considering impacts on the people we serve, particularly marginalized groups by actively identifying and removing inequitable barriers.

Preferred/Desired Education, Experience, and Competencies:

Facilities management and oversight, real estate lease management, and emergency preparedness activities.

Bachelor’s degree in Architecture, Construction Management/Engineering, Business Administration or allied field and construction background desired, including electrical, heating, ventilation and air conditioning, computerized drafting, office space design.

To be considered:

• Complete the online application in detail.
• Attach a current resume'.
• Attach a letter of interest explaining your interest in the position and how you meet the qualifications listed.
• Include three or more professional references with current contact information.

Additional Information

Questions?

My name is Chuck, and I am here to assist you with this amazing opportunity.

As a retired veteran and career state employee, I understand how important it is to find meaningful work, in an organization with strong values, a good culture, attractive benefits, and with a great work & life balance.

We have all of this at Revenue. Please feel free to reach out to me with any questions that you may have or with any help you may need.

My email is chuckj@dor.wa.gov, or if you prefer, you may contact me by phone at (360) 704-5737. To take advantage of Veteran's preference please attach your DD-214, member 4 long form, or your NGB-22.

Please black out your social security number and date of birth before attaching. The Department of Revenue is proud to be an equal opportunity employer.

We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply.

Prior to a new hire, a background check including criminal history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

If you need any assistance during the application process, please call the Human Resources Office at 360-704-5731. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.