Mission Support Specialist

Full Job Description

Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud.

As a Mission Support Specialist, you will coordinate and perform a variety of administrative and management tasks, develop surveys, charts and graphs, manage property inventory, and represent the office with vendors and organizations.

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 03/30/2026.

Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service.

The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 03/30/2026 GS-09: You qualify at the GS-09 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-07 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position.

You must have experience performing the following duties: Collecting data and submitting project papers and/or final reports for managerial review.

Preparing administrative documents in a clear concise manner for supervisory review. Using various software (i.e. Microsoft Office Suite) to complete administrative tasks and projects as assigned.

OR You may substitute a Master's degree or two (2) full years of graduate education leading to such a degree in any field, or a J.D. or L.L.B.

degree for experience required at the GS-09 grade level.

Such education must have been obtained in an accredited college or university and demonstrate the knowledge, skills, and abilities necessary to do the work of this position.

Check with your school to determine how many credit hours comprise two years of graduate education. If that information is not available, use 36 semester or 54 quarter hours.

GS-11: You qualify at the GS-11 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-09 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position.

You must have experience performing the following duties: Reviewing newly issued regulations or directives to ascertain impact on administrative program area.

Collecting and analyzing data, and making recommendations through distributed reports. Maintaining collaborative working relationships with others to resolve conflicts.

Completing administrative assignments related to Budget/Finance, Recruitment and Staffing, Facilities and Property Management, Payroll and Time and Attendance, Training, Safety and Security, or Procurement related initiatives.

OR You may substitute a doctoral degree (PhD or equivalent degree) or three (3) full years of progressively higher-level graduate education leading to such a degree in any field, or L.L.M.

if related for experience at the GS-11 grade level or such education must have been obtained in an accredited college or university and demonstrate the knowledge, skills, and abilities necessary to do the work of this position.

Check with your school to determine how many credit hours comprise three years of graduate study. If that information is not available, use 54 semester or 81 quarter hours.

GS-12: You qualify at the GS-12 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-11 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position.

You must have experience performing the following duties: Providing strategic advice and planning to local office leadership and management.

Leading an administrative team or project to achieve mission goals. Communicating in written and oral form with internal and external stakeholders.

Reviewing and updating administrative guidance, ensuring compliance with laws and regulations.

Coordinating administrative projects or assignments such as Budget/Finance, Recruitment and Staffing, Facilities and Property Management, Payroll and Time and Attendance, Training, Safety and Security, or Procurement related initiatives.

Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 03/30/2026.

Your resume will be used to determine your qualifications for the position advertised in this announcement.

Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education.

Limit your resume to no more than two pages. The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages.

To help ensure your resume remains clear and easy to read, we recommend using margins of at least 0.8 inches and a font size of at least 11 point.

Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience.

Your application will be rated and ranked based on your responses to the online questions.

Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g.

June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position.

Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible.

Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.

Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history.

This information will be further validated if selected for this position.

National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer service. Major Duties:

• Organizational Location: This position is located in the Department of Homeland Security, U.S. Citizenship and Immigration Services, within the Nebraska Verification Operations Center and are assigned based on the need of the agency.
• The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity.
• Serve as an administrative liaison and consultant for local office leadership.
• Analyze the effects of changes in administrative laws and regulations as they pertain to management services and identify and extract additional pertinent information.
• Analyze data to identify problems, significant factors, and trends.
• Use Microsoft Office programs, including Word, Excel, PowerPoint, and Access, to prepare final reports, briefings, presentations, and databases for supervisors or managers.
• Work in a creative and innovative environment, where you will participate in the development of solutions and efficiencies to improve division administrative operations and improve customer service.
• Independently completes a wide variety of administrative assignments such as Budget/Finance, Recruitment and Staffing, Facilities and Property Management, Payroll and Time and Attendance, Training, Safety and Security, Procurement, and Travel.