Mission Support Specialist

Full Job Description

Protect your homeland and defend your culture. Join USCIS, America's frontline defense against illegal foreign infiltration and fraud.

As a Mission Support Specialist, you will serve as an advisor, involving administrative, technical, and analytical duties, and special assignments related to the mission and function of the Office of Access and Information Services.

The qualifications for this position must be met by 11:59 PM (Eastern Time) on 03/06/2026.

Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service.

The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 03/06/2026.

GS-12: You qualify at the GS-12 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-11 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position.

You must have experience performing the following duties: Planning, scheduling, and executing major projects or programs related to staffing, time and attendance, training, and other mission support portfolios.

Reviewing, analyzing and interpreting information, and regulations to identify operational concerns.

Pivoting with changes to priorities to ensure mission requirements and program deadlines are accomplished on time.

Compiling, consolidating, organizing, and summarizing information related to the mission of the organization in both oral and written format.

GS-13: You qualify at the GS-13 level if you possess one (1) year of specialized experience, which is equivalent to at least the GS-12 level in the federal government, that equipped you with the skills needed to successfully perform the duties of the position.

You must have experience performing the following duties: Preparing, delivering, and communicating studies, reports, and briefings to managers to encourage understanding and acceptance of findings and recommendations.

Reviewing, analyzing and interpreting information and regulations to identify operational concerns.

Proposing and developing actions, projects, programs or standard operating procedures for management review.

Resolving or advising on complex problems and issues that affect the objectives and effectiveness of agency HR activities.

Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 03/06/2026.

Your resume will be used to determine your qualifications for the position advertised in this announcement.

Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education.

Limit your resume to no more than two pages. The USAJOBS database will not allow an applicant to submit an application that includes a resume over two pages.

To help ensure your resume remains clear and easy to read, we recommend using margins of at least 0.8 inches and a font size of at least 11 point.

Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience.

Your application will be rated and ranked based on your responses to the online questions.

Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g.

June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position.

Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible.

Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration.

Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history.

This information will be further validated if selected for this position.

National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer service. Major Duties:

• Organizational Location: This position is located in the Department of Homeland Security, U.S. Citizenship and Immigration Services, within the External Affairs Directorate and is assigned based on the need of the agency.
• The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity.
• Provides advice and support, to an important agency organization, on all administrative management matters associated with programs and operations.
• Develops and advises on administrative requirements for a complex organization, and actively participates in developing and implementing administrative management policies.
• Performs any of several vital functions or services such as human resources coordination, purchasing, time and attendance, and travel.
• Applies substantive knowledge of human resources principles, concepts, laws, regulations, techniques, and guidelines in support of the staffing and organizational needs of the Office of Access and Information Services.
• Provides a wide range of liaison services to support administrative and operational privacy aspects for a significant agency component.
• Identifies problem areas, analyzes situations, recommends viable solutions, and prepares reports as required.
• Interprets and recommends office policies, procedures, and management processes consistent with applicable laws and regulations.