Medical Support Assistant (Office Automation)

Full Job Description

About the Position: This position is located in the Gastroenterology Clinic located at Walter Reed National Military Medical Center.

This is a Direct Hire Solicitation Who May Apply: US Citizens In order to qualify, you must meet the education/or experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Additional information about transcripts is in this document.

Specialized Experience: One year of specialized experience which includes performing clerical and/or receptionist duties; entering information into an automated system; providing customer service to patients and/or customers.

This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04).

OR Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.

OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%.

To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60.

Add the two percentages. Proficiency Required: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.

Major Duties:

• Maintain patient records in accordance with local guidelines and/or regulations.
• Perform full range of receptionist, record keeping and miscellaneous clerical duties within the ambulatory clinic setting.
• Receive patients and visitors as the initial point of contact, either in person or telephonically.
• Perform clerical duties inhering to the in-processing (reception), care and out processing (transition) of outpatients, families/caregivers and guests.