Management Technician

Full Job Description

Do you enjoy work that requires attention to detail, strong judgment, and real impact? Are you motivated by ensuring financial accountability?

The Department of Labor & Industry is seeking a Management Technician to join the Bureau of Workers’ Compensation (BWC).

In this role, you will help safeguard the integrity of Pennsylvania’s workers’ compensation system by overseeing civil and criminal collection activities involving liens, assessments, repayment agreements, and criminal restitution.

This is more than a processing role! It is an opportunity to apply critical thinking, financial analysis, and professional communication skills to resolve complex compliance matters and ensure funds are properly recovered and allocated.

Requirements

As a Management Technician, you will play a vital role in supporting collections and compliance activities.

This involves communicating with employers, representatives, and legal counsel regarding outstanding liabilities and repayment obligations while initiating and monitoring collection efforts.

Work involves reviewing and completing tasks within the Workers’ Compensation Automation and Integration System (WCAIS), tracking repayment agreements and initiating contact with employers to resolve delinquent accounts.

You will be responsible for analyzing legal and financial documents, coordinating with investigative and legal staff, and assisting in the negotiation of repayment agreements.

In this role, you will also have the opportunity to prepare correspondence and invoices, monitor compliance with payments plans, and refer non-compliant employers for further investigation for legal action.

Additional responsibilities include:

• Maintaining communication with probation officers regarding criminal restitution matters
• Generating reports on collection activities
• Tracking payment trends
• Recommending process improvements

If you are interested in identifying and implementing policy and system enhancements to strengthen financial recovery and collections operations, this is perfect job for you!

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 7:30 AM to 3:30 PM, Monday - Friday, with a 30-minute lunch.

Telework: You may have the opportunity to work from home (telework) part-time. You will be expected to report on-site 2 days per week.

In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania.

If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time.

Additional details may be provided during the interview.

• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Qualifications

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Three years of advanced clerical or para-professional work which included the collection, recording, compilation, and presentation of office management or program related information; or
• Any equivalent combination of experience and training. An Associate's Degree may be substituted for two years of required experience.
  
  

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position.

Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce.

The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.

The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

All diverse candidates are encouraged to apply.

Additional Information

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.