Management and Program Analyst

Full Job Description

Analyst serves as the Primary Care Healthcare Analytics Program Manager who is ultimately responsible for providing healthcare analytic project improvements for Primary Care and/or Ambulatory Care services under Primary Care.

Additionally, the incumbent is responsible for utilization and data integrity of various systems including the Patient Centered Management Module application and other primary care systems, labor mapping updates in DSS, and other internal and external systems.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/24/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For a GS-9 position you must have served 52 weeks at the GS-7. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.

In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-7 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to: Advanced working knowledge of primary care healthcare delivery processes, the mission and vision and core values of VHA, Medical Center policies and procedures, and VHA directives regulations as they relate to primary care functions.

Analytical skills in applying and evaluative techniques to the identification, consideration, and resolution of issues or problems of a procedural or factual nature.

Knowledge of PACT operations and components within a Primary Care setting at the start.

Responsible for performing operations which use advanced knowledge of primary care systems and operations; data integrity, panel assignment/un-assignment rules and guidelines, panel sizes, formula of PACT capacity, and analytical project improvements.

Knowledge of outpatient processing, medical record creation, content and format, workload data capture, encounter forms, scheduling, electronic wait lists, and primary care systems and applications.

Knowledge and skill to perform various analytical tasks which will allow the incumbent to conduct comparative studies aimed at determining the effectiveness of primary care operations, work flows, systems, applications, management processes and/or policy, and the applicability of higher level directives to the activity.

OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a Ph.D.

or equivalent doctoral degree, or 2 full years of progressively higher-level graduate education leading to such a degree, or an LL.B. or J.D in a field related to this position.

OR, Combination: Applicants may also combine education and experience to qualify at this level.

You must have an combination of specialized experience and education beyond graduate level education (in excess of the first two years or 36 semester hours) and specialized experience to meet total experience requirements.

You will be rated on the following Competencies for this position: Administration and Management Attention to Detail Creative Thinking Decision Making Planning and Evaluating Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week.

Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work is sedentary in nature. Manual dexterity is required in operation of a personal computer.

The work sometimes requires walking, standing, bending, lifting or carrying light items such as paper, books and charts.

Travel to facility CBOCs and divisions/sites of care is required to verify/validate rooms, staffing, and primary care setup on a periodic basis.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Major Duties:

Duties include, but may not be limited to the following: Identifies and maintain integrity of primary care systems and its data Establishes and defines local processes on attrition and assignment processes Coordinates, collaborates, and determines Veteran patient panel assignments with counterparts throughout all VISNs and facilities nationwide if patient is already paneled Ensures the primary care systems are updated monthly with the exact room number(s) used by each and every clinical member of a PACT teams at all locations Validates data by determining the direct clinical FTE time by removing sick leave, annual leave, education, travel, other non-clinical time as defined by Decision Support System (DDS) definitions Monitors PACT team populations, maintains patient populations within each PACT team including attrition and assignment.

Adjusts panel size based on the direct clinical FTE in PACT, clinical and administrative support staff FTE assigned to each PACT Provides recommendations for changes or improvements to the Chief of Primary Care or ACOS of Ambulatory Care on PACT and primary care operations Calculates and adjusts PACT panel sizes based on PACT model capacity size for each PACT team through analysis Collaborates with quality management and improvement officers to develop and implement systematic quality improvement processes for team development Determines whether PACT staffing is sufficient to provide comprehensive primary care to all patients assigned to PACTs Educates primary care teams on direct clinical FTE time by running reports that analyzes intensity scores to make recommendations Analyzes and manages Primary Care Management Module (PCMM) data to ensure accurate patient panel assignments and alignment with VHA directives Establishes reporting system to ensure appropriate data is made available to PACT staff so they are aware of their progress, measurements, and improvements Develops and improve the effectiveness of work methods and procedures impacting Primary Care Work Schedule: Monday - Friday, 8:00am - 4:30pm Telework: This position may be authorized for telework by AD-HOC purposes Virtual: This is not a virtual position.

Position Description/PD#: Management and Program Analyst/PD302120 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized