Management and Program Analyst

Full Job Description

Organizational Location: This position is with the Department of Homeland Security, within U.S.

Customs and Border Protection, Office of Field Operations (OFO), Admissibility and Passenger Programs, Travel and Tourism Communications Center Division.

Additional selections may be made for other organizational divisions and/or units within the duty location(s) listed above.

Experience: You qualify for the GS-12 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Conducting research on relevant laws, precedents, policies and procedures to support the effectiveness of current program initiatives, supporting the development of new program initiatives, and preparing strategies and recommendations for leadership.

Authoring comprehensive program reports, summarizing data analysis, findings, and recommendations for leadership review and decision-making.

Analyzing complex program data to be utilized in studies, reviews, evaluations, and assessments of program.

Utilizing program qualitative and quantitative methods to assess progress toward program goals and objectives and briefing leadership on progress, ensuring all deliverables were completed on time and aligned with organizational goals.

Independently prioritizing daily and weekly tasks and developing a detailed work plan to manage multiple program analysis tasks, and long-range planning and development of strategies.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible.

Please see the "Required Documents" section below for additional resume requirements.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 03/27/2026.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees.

If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation: U.S.

Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity.

During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances.

For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP.

Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years.

If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S.

Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S.

government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S.

government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment.

Current and former federal employees may be required to serve or complete a probationary period.

Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles: If you have never worked for the federal government, you are not CTAP/ICTAP eligible.

View information about CTAP/ICTAP eligibility on OPM's Career Transition Resources website.

To be considered well qualified under CTAP/ICTAP, you must be rated at a minimum score of 85 for this position.

In addition, you must submit the supporting documents listed under the Required Documents section of this announcement. Major Duties:

This position provides advanced analysis of management processes, systems, and support programs.

You will serve as an advisor to senior officials on organizational performance and program effectiveness.

By enhancing the efficiency and effectiveness of OFO programs and operations, you will directly support CBP's ability to accomplish its mission requirements.

This position starts at a salary of $102,415.00 (GS-12, Step 1) to $133,142.00 (GS-12, Step 10). GS Salary: Visit this link to view the locality pay tables by geographic area.

If you do not see your geographic area listed, select the "Rest of United States" pay table.

Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts.

In this position you will design and execute complex analytical projects, interpret laws and policies affecting OFO programs, and develop actionable recommendations for leadership.

Duties include conducting in-depth studies, preparing high-impact reports and briefings, and coordinating implementation of approved changes across affected offices.

Major duties may include, but are not limited to: Developing, selecting, adapting, and employing advanced qualitative and quantitative techniques, methods, procedures, and systems to analyze, evaluate, and improve the efficiency of internal administrative operations, organizations, or management.

Preparing reports and briefs, and making recommendations to higher-level management. Reviewing information, reconciling conflicting data, and devising new or modified methods to analyze findings.

Recommending strategies to improve program implementation and evaluations.

Conducting in-depth studies, reviews, evaluations, and assessments of assigned program issues and proposals, and providing necessary coordination among key participants for long-range planning and development of strategies to meet objectives and mission.