Hotline Specialist (Management Analyst)

Full Job Description

We are an independent office within the EPA that helps the agency protect the environment in a more efficient & cost effective manner.

We perform audits, evaluations, & investigations of the EPA to promote economy, efficiency, and to prevent and detect fraud, waste and abuse.

We strive to provide solutions to problems that ultimately result in making America a cleaner and healthier place.

NOTE: You must meet qualification requirements by the closing date of this announcement.

Specialized experience is experience that has equipped the candidate with the particular knowledge, skills, and abilities to perform successfully the duties of the position.

To qualify, you must have one of the following: 1 year or 52 weeks of full-time Specialized Experience equivalent to at least the GS-09 level defined as conducting research and analysis using a wide range of methods and techniques to evaluate work arising from allegations or suggestions; conducting interviews to elicit relevant information and representing the Agency's services and point of view in meetings with Agency officials, staff, and leadership; and preparing clear, concise, and effective written materials to document and refer complaints and suggestions or Ph.D.

or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree or LL.M., if related.

Your resume will be assessed for the following Competencies: Customer Service Attention to Detail Reading Decision Making Reasoning Evidence of the above Competencies and Specialized Experience must be supported by detailed documentation of duties performed in positions held.

Applicants must meet the qualifications for this position within thirty (30) days of the closing date of this announcement. Major Duties:

Responsibilities The ideal candidate will perform the following duties: Supports the processes of receiving and evaluating hotline complaints from various sources both internal and external to the organization.

Obtains and records specific detailed information relating to each complaint.

Assists with disseminating referral documents for consideration by the EPA OIG's investigative, audit, and evaluation units; program offices at the U.S. Environmental Protection Agency and the U.S.

Chemical Safety and Hazard Investigation Board; and other government agencies at the federal, state, and local levels.

Prepares reports and other written material based on extensive research and/or knowledge of technical publications, information systems, directives, rules, regulations, and the policies, procedures, and files of the OIG.