Management Analyst – Performance & Utilization Management (Departmental Promotional Only)

Full Job Description

San Mateo County Health, Behavioral Health and Recovery Services (BHRS) division is seeking well-qualified individuals for the position of Management Analyst – Performance & Utilization Management (Departmental Promotional Only).

This full-time, permanent Management Analyst will serve as a key member of BHRS’s recently formed Office of Improvement and Innovation (OII) and will work collaboratively with other analysts as part of a division-wide performance team supporting continuous improvement, regulatory compliance, and operational excellence.

The incumbent will lead, and support projects focused on developing robust data dashboards, ensuring client data integrity, strengthening the meaningful use of data for reporting and quality improvement, and building organizational capacity for utilization management, systematically reviewing service use to promote clinical necessity, efficiency, and accountability.

This position plays a crucial role in supporting BHRS’s implementation of Proposition 1 Behavioral Health Services Act (BHSA), including outcome reporting priorities and core mandate requirements associated with behavioral health plans. The Management Analyst collaborates closely with both internal stakeholders and external partners to advance system-wide performance strategy and foster a culture of data-driven decision-making across the division.

This position is located in San Mateo, CA and requires travel throughout the County to perform assigned duties. This role is full-time and follows a Monday–Friday schedule, with a hybrid work arrangement consisting of a combination of remote and on-site work. It is anticipated that four on-site workdays will be required to meet operational needs and County requirements.

The ideal candidate will possess:

• Demonstrated ability to interpret complex quantitative and qualitative data, identify trends, troubleshoot data inconsistencies, and translate findings into actionable insights and recommendations.
• Proficiency in using data dashboard and visualization software (e.g., Power BI, Tableau) and a working knowledge of Excel, databases, and reporting systems.
• Familiarity with behavioral health service delivery, and regulatory and reporting requirements.
• Attention to detail and a passion for improving data quality, accuracy, and reliability to support decision-making and compliance.
• Aptitude for evaluating existing workflows, identifying inefficiencies, and recommending or implementing new processes to improve contract management, monitoring and performance outcomes.
• Demonstrated success working across disciplines and communicating complex concepts in clear, concise communication.
• Dedication to applying equity principles to data analysis, reporting, and program outcomes, and working effectively with people from diverse backgrounds and lived experiences.
• Ability to prioritize a systems approach that contributes to the development of BHRS as a learning organization.
• Dedication to supporting the growth of others, along with comfort with and enthusiasm for ongoing personal development.
• On occasion, available to work flexible hours, including weekends or evenings.

Requirements

The Performance & Utilization Management Analyst’s responsibilities include, but are not limited to:

Data Analytics, Utilization and System Improvement

• Conduct advanced quantitative and qualitative analyses to support division-wide performance strategy, continuous improvement, regulatory compliance, and operational excellence initiatives.
• Lead or support the design, development, and implementation of BHRS data dashboards to track and visualize key programmatic, clinical, fiscal and utilization outcomes.
• Analyze client outcome and utilization data to identify trends, potential under- or overutilization, system-level drivers, and opportunities for quality and efficiency improvement.
• Support implementation of Proposition 1 (Behavioral Health Services Act – BHSA) outcome reporting priorities and core mandate requirements by translating regulatory expectations into practical reporting tools and performance metrics.
• Gather, analyze, and develop utilization metrics and client outcomes reports for audits, state reporting and other regulatory requests.
• Collaborate with multidisciplinary teams to support care continuity and implement interventions informed by utilization review outcomes.
• Support BHRS program managers and executive leadership in translating complex data analysis into actionable recommendations and compelling presentations for internal and external audiences.
• Design and strengthen utilization management frameworks that promote clinical necessity review, service efficiency, and system accountability.
• Collaborate with fiscal and program staff to assess funding utilization, support appropriate allocation of resources, and to maximize billing and revenue opportunities in compliance with core mandates.

Data Integrity, Reporting & Organizational Capacity Building

• Monitor and audit client and program data to ensure accuracy, completeness, and compliance with County, State, and Federal requirements.
• Develop and maintain procedures, tools and guidance that promote standardized data entry, reporting practices, and sustainable data governance.
• Work with internal teams to identify and correct data discrepancies and strengthen agency-wide data collection and reporting systems.
• Collaborate with BHRS program managers, fiscal teams, and IT staff to define, collect, validate, and refine essential data sources and metrics.
• Support preparation and submission of mandated reports, evaluations, audits and performance documentation to regulatory agencies and funding bodies.
• Develop and deliver training and technical assistance to strengthen data literacy, utilization management practices, and performance measurement systems, fostering a culture of data-informed decision-making across BHRS.
• Support additional oversight, improvement, and system-building initiatives as assigned.

NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies.

Qualifications

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

• Equivalent to graduation from an accredited four-year college or university with major coursework in business administration, public administration, or a related field.
• At least three years of professional administrative experience is typically required at the Management Analyst level.

Knowledge of:

• Project and/or program management, analytical processes, and report preparation techniques.
• Organizational and management practices as applied to the analysis, evaluation, development, and implementation of programs, policies, and procedures.
• Principles of mathematical and statistical computations.
• Research and reporting methods, techniques, and procedures.
• Modern office practices, methods, computer equipment and applications related to the work.
• English usage, grammar, spelling, vocabulary, and punctuation.
• Applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
• Principles and practices of public administration as applied to operational unit and program administration.
• Principles and practices of county management and government.
• Sources of information related to a broad range of county programs, services, and administration.
• Basic principles, practices, and procedures of funding sources and grant funds disbursement.
• Principles and practices of contract administration and evaluation; and public agency budget development and administration, and sound financial management policies and procedures.
• Recent and on-going developments, current literature, and sources of information related to the operations of the assigned division.
• Record keeping principles and procedures.
• Techniques for effectively representing the County in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations.
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and County staff.

Ability to:

• Assist in the development of goals, objectives, policies, procedures, and work standards for the department.
• Coordinate and oversee programmatic administrative, budgeting, and/or fiscal reporting activities.
• Perform responsible and difficult administrative work involving the use of independent judgment and personal initiative.
• Conduct research on a wide variety of administrative topics, including grant funding, contract feasibility, budget and staffing proposals, and operational alternatives.
• Evaluate and develop improvements in operations, procedures, policies, or methods.
• Research, analyze, and evaluate new service delivery methods, procedures, and techniques.
• Prepare clear and concise reports, correspondence, policies, procedures, and other written materials.
• Interpret, apply, explain, and ensure compliance with applicable Federal, State, and local policies, procedures, laws, and regulations.
• Establish and maintain a variety of filing, record keeping, and tracking systems.
• Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
• Operate and maintain modern office equipment, including computer equipment and specialized software applications programs.
• Use English effectively to communicate in person, over the telephone, and in writing.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
• Plan, organize, and carry out assignments from management staff with minimal direction.
• Plan and conduct effective management, administrative, and operational studies.
• Analyze, interpret, summarize, and present administrative and technical information and data in an effective manner.
• Use tact, initiative, prudence, and independent judgment within general policy and legal guidelines in politically sensitive situations.
• Effectively represent the department and the County in meetings with governmental agencies, community groups, and various businesses, professional, and regulatory organizations, and in meetings with individuals.

Additional Information

Departmental Promotional Only. Only current County of San Mateo employees in San Mateo County Health with at least six months (1040 hours) of continuous service in a classified regular, probationary, or extra-help/limited term position prior to the final filing date may apply.

The examination process will consist of an application screening (pass/fail) based on the candidates' application and responses to the supplemental questions.

Candidates who pass the application screening will be invited to a panel interview (weight: 100%).

Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification.

All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination.

All examinations will be given in San Mateo County, California and applicants must participate at their own expense. IMPORTANT: Applications for this position will only be accepted online.

If you are currently on the County's website, you may click the “Apply” button. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply.

Responses to the Supplemental Questionnaire must be submitted in addition to the standard County employment application form.

A resume will not be accepted as a substitute for the required application materials. Online applications must be received by the Human Resources Department before midnight on the final filing date.

TENTATIVE RECRUITMENT SCHEDULE
Final Filing Date: Friday, February 27, 2026, at 11:59 PM PST
Application Screening: Week of March 2, 2026
Panel Interviews: Week of March 19, 2026

About the CountySan Mateo County is centrally located between San Francisco, San Jose, and the East Bay.

With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities.The County of San Mateo as an employer is committed to advancing equity to ensure that all employees are welcomed in a safe and inclusive environment.

The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply.

Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.

The County of San Mateo is an equal opportunity employer. We seek to hire, support, and retain employees who reflect our diverse community.

We encourage applicants with diverse backgrounds and lived experiences to apply.

Talent Acquisition Analyst: Priscilla Bermudez (021326) (Management Analyst – D181)