Management Analyst 3 (Project Coordinator)

Full Job Description

This recruitment will remain open until January 23, 2026. The agency reserves the right to make a hiring decision at any time after the initial screening date on January 16, 2026. It is in the applicant’s best interest to submit materials as soon as possible.

Make a Difference: Protect Consumers & Join Our Dynamic Team!

The Office of the Insurance Commissioner (OIC) seeks a qualified individual for the Management Analyst 3 (Project Coordinator) position. This role is within the Consumer Protection Division and is based out of our Tumwater Office.

We are an employer of choice! Here’s why:

• Meaningful work: Ensure a healthy insurance market & protect Washington consumers.
• Impactful career: Make a daily difference in the lives of countless Washingtonians.
• Small agency, big opportunities: Gain a holistic understanding of our mission and build strong relationships with colleagues.
• Diversity, equity, and inclusion: OIC is committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment - by fostering the inclusion of people from all backgrounds, cultures, and attributes.

About the Position

At the Washington State Office of the Insurance Commissioner(OIC), we are dedicated to protecting consumers, strengthening the public interest, and supporting our state’s economy through fair and effective regulation of the insurance industry.

Our work touches the lives of millions, ensuring people have access to clear information, strong protections, and meaningful support when navigating complex insurance decisions.

Within OIC, the Statewide Health Insurance Benefits Advisors (SHIBA) Program plays a vital role in consumer protection by empowering individuals with the knowledge and assistance they need to make informed health coverage choices.

Through education and outreach, one-on-one decision support, and ongoing help with complaints and appeals, SHIBA ensures people are not alone as they navigate Medicare and other health insurance options.

Our work is especially impactful during critical moments—such as Medicare Open Enrollment—when clear guidance and trusted support can make all the difference.

Joining SHIBA means being part of a collaborative, mission-driven team that values continuous improvement, innovation, and high-quality service delivery.

As a Management Analyst 3,you’ll coordinate a variety of projects that will help strengthen and sustain programs that directly benefit communities across the state, working with passionate colleagues and partners who are committed to making insurance work better for everyone.

This recruitment may be used to establish a qualified pool of candidates for Management Analyst 3 vacancies in the next sixty days.

This is a Washington General Service position. The monthly salary range for this position is $5,011- $6,735.

Benefits & Perks

• Comprehensive benefits package: Health, dental, vision, retirement, paid leave (vacation, sick, etc.) and much more!
• Supportive work environment: We value diversity, professional growth, and collaborative atmosphere.
• Wellness programs: Invest in your well-being with on-site resources and initiatives.
• Work-life balance: Flexible schedules with telework opportunities.
• Public service fulfillment: Contribute to a cause that matters and feel the satisfaction of serving the public good.
• Training & Development: Continuously learn and grow with tuition reimbursement, Public Service Loan Forgiveness, and other programs.
• Free parking (Tumwater) & Public transportation pass (Thurston County): Save on commuting costs.
• And more! Explore our website foradditionalbenefits:https://www.insurance.wa.gov

Requirements

The duties of the position include but are not limited to:

• Coordinate the planning, implementation, and completion of projects that support SHIBA education, outreach, training, and consumer assistance programs.
• Apply project management principles to document and manage project requirements, timelines, risks, deliverables, and dependencies.
• Facilitate and support project-related meetings, workgroups, and work sessions with internal and external stakeholders to gather requirements and resolve business process issues.
• Lead and support process improvement initiatives, using methodologies such as Lean Six Sigma, to enhance efficiency, effectiveness, and service quality across SHIBA programs.
• Monitor and evaluate program and operational effectiveness, ensuring alignment with agency goals, strategic priorities, and consumer protection objectives.
• Support the development, implementation, and use of performance measurement tools, including balanced scorecards, key performance indicators (KPIs), and other tracking systems.
• Assist teams in collecting, validating, analyzing, and interpreting performance data to inform decision-making and continuous improvement efforts.
• Prepare project documentation, reports, and summaries—including narrative analysis, charts, tables, and graphs—to communicate progress, outcomes, and trends to leadership and stakeholders.
• Collaborate with internal teams and external partners to promote consistent, high-quality service delivery across the SHIBA program.
• Support professional development efforts by promoting understanding and effective use of performance measurement and process improvement practices.
• Participate in special projects, committees, and workgroups, and perform other duties as assigned.

To read more about this position and view all duties, click here to request a position description.

Qualifications

Required Qualifications:

• Seven (7) years of full-time equivalent experience* in managing projects or project tasks, conducting research and analysis, identifying insights and recommendations for management or regulations or comparable combination of graduate education and experience.
• Intermediate skills in Microsoft Office Suite (Word, Excel, and Outlook)

Academic Degree Equivalency Chart

Degree	Years of Relevant Experience Equivalency
Associate’s Degree	2 years of experience
Bachelor’s Degree	4 years of experience
Master’s Degree	5 years of?experience

*A degree in business administration, public administration, law, public health, health administration, or a related field or related field from an accredited institution whose accreditation is recognized by the U.S.

Department of Education or the Council of Higher Education Accreditation or a foreign equivalent may be substituted for relevant experience. Proof of degree may be required prior to employment.

If a degree was awarded outside of the United States, candidates must provide a credential evaluation report.

Preferred/Desired Qualifications:

• Advanced skills in in Microsoft Office Suite (Word, Excel, and Outlook)
• Project Management Professional (PMP) certification, a project management certificate from an accredited educational institution, or evidence of project management education or coursework.
• Experience and working knowledge of process improvement initiatives, including Lean or related approaches.
• Demonstrated ability to influence, align, and drive outcomes without direct authority, including effectively managing up to senior leaders and stakeholders.
• Experience tracking, analyzing, and interpreting data, including developing and presenting dashboards or performance reports.
• Proficiency with data or project management tools (e.g., databases, spreadsheets, dashboards, or project tracking software).

Ready to join us?

Learn more about the OIC by visiting our website. We encourage you tocheck out our video below andlisten to what our employees have to say about working here!

Welcome to the OIC

Submit your application today and take the first step towards a rewarding career at the OIC!

Additional Information

• This position is represented by the Washington Federation of State Employees (WFSE).
• Wage/salary depends on qualifications or state rules of compensation (if currently a state employee).

State law (RCW 48.02.090[5]) prohibits employees of the OIC from having any interest, directly or indirectly, in an insurance company other than as a policyholder.

This prohibition includes the receipt of renewal commissions. If employment is accepted with this agency, you agree to abide by this state law.

• Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
• If claiming veteran status, please send your DD 214 to recruitment@oic.wa.gov with MA3_2026-00275 in the subject line. Please do not attach the DD 214 to your application materials. Please black out personally identifiable data such as social security numbers.

The Office of Insurance Commissioner is an equal opportunity employer, does not discriminate on the basis of age, sex, marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained service animal by a person with a disability.

Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may contact the recruitment team at Recruitment@oic.wa.gov.

Those with a hearing impairment in need of accommodation are encouraged to contact the Washington Relay Service at 1-800-676-3777 or www.washingtonrelay.com.

• If you are having technical difficulties creating, accessing (log in, password or email issues)or completing your application (error messages), please call toll-free at (855) 524-5627.
• Contact us: For inquiries about this position, please contact us at recruitment@oic.wa.gov.