Mail Clerk

Full Job Description

This position is located within the Supply Chain Management Service Line.

The principal duties and responsibilities of the (7) main components: Internal/External Distribution: facility reproduction, Mail Analysis; Process Outgoing Mail, Controlled Mail, Facility Education; ADP/Mail Security, and CMOP/Pharmacy processing.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement 04/29/2026.

You may qualify based on your experience and/or education as described below: General Experience: You must have one year of experience in any type of work that demonstrates your ability to perform the work of the position, or (2) experience that provided a familiarity with the subject matter or processes of the broad subject area of the occupation.

OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level, you must have 2 years above high school.

OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond High School.

You will be rated on the following Competencies for this position: Customer Service Flexibility Integrity/Honesty Interpersonal Skills Reading Comprehension Self-Management Teamwork Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic; religions; spiritual, community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills, and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week.

Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment .Physical Requirements: The work is primarily sedentary; however, there may be lifting and carrying of bulky records and/or boxes, usually not exceeding 50 pounds.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Major Duties:

Duties include but are not limited to: Distributes Mails Internal/External Receives all facility mail from external sources, e.g., US Postal Service (USPS), United Parcel Service (UPS); Federal Express (FedEx); etc.

Receipting and handling of hazardous and/or perishable materials, urgent and sensitive documents (e.g., Express Mail, Priority Mail, etc.) vary among the different carriers but generally require an employee signature acknowledging receipt.

Mail Clerks drive a motorized mail truck to delivery points, which are in different buildings within the 97-acre complex.

External (off-station) mail delivery is accomplished by means of driving a government-issued vehicle with as many as 10 delivery/pickup points at different locations within the city of Atlanta.

The Mail Clerk is solely responsible for checking out the government vehicle, ensuring all vehicle systems are operating satisfactorily, and signing the vehicle back in upon completion of the mail run.

The Mail Clerk is also responsible for returning the vehicle with a full tank of gas Ability to read, interpret, and follow VHA Policy, Regulations, Manuals, and procedures pertaining to all aspects of metered mail and mail room operations, and related procedures.

Ability to type, edit, and monitor various data points. Ability to use Computerized Software. Ability to Coordinate Multiple tasks while maintaining excellent customer service.

Ability to set Priorities Effectively. Ability to Collaborate and Communicate Effectively. Responsible for monitoring and scheduling maintenance of the mailroom and reproduction equipment.

Responsible for maintaining the required supply inventory. Responsible for monitoring the metered mail budget and notifying leadership when required.

Ability to bend, multiple times though out tour; ability to perform moderately heavy laboring work.

Ability To Lift over 45 pounds, stand and walk for long periods of time; ability to perform moderately heavy laboring work. Ability to perform moderately heavy laboring work.

Ability to stand and walk for long periods of time. Identifies problems with Mailroom processes, troubleshoots, and notifies leadership as appropriate.

Identifies problems with Metered Mail Software/Equipment, and contacts appropriate authorities for resolution.

Periodically performs quality assurance evaluations to ensure the continuing quality of completed pages.

Transports bulk publications from the mailroom to the end user program and is able to apply that knowledge to the facility's functional and organizational offices.

Uses the printer on a continuous basis at various stages of the printing process, checking to see that the work is acceptable and meets all requirements of the ordering office Controlled Mail and Pharmacy Package Processing 40 Percent Incumbent logs mail piece identification and date/time mail piece was received or identified through mail analysis.

Sign the receipt for the mail piece when required by the carrier delivering to the facility.

Incumbent has overall responsibility and accountability for all Pharmacy packages that have been received or picked up for shipment by the mailroom, to include scanning packages daily into the Send Suite Packaging Tracking System for complete tracking.

Work Schedule: Monday-Friday; 7:30am-4:00pm. Work Schedule is subject to change based on agency needs. Virtual: This is not a virtual position.

Position Description/PD#: Mail Clerk Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized