Library Associate I
City of Norfolk
FreshPosted Mar 11
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Posted: March 11, 2026 (2 days ago)
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Library Associate I
City of Norfolk
Library
Location
Norfolk, Virginia, 23510
Salary
$47,262.29 - $79,180.82
per year
Type
Full-Time
More Library & Records jobs →Closes
March 22, 2026
Job Description
Summary
This job involves helping library patrons with questions and services at the desk, creating and running programs for adults, and reaching out to local groups to promote library resources.
It also includes managing book check-ins and check-outs, handling cash, and keeping the adult section organized.
A good fit would be someone with a college degree, experience in libraries or customer service, who enjoys working with people and is comfortable with technology.
Key Requirements
- Bachelor's degree or equivalent in a related field
- One year of experience in library or related services
- Thorough knowledge of library resources, procedures, and systems
- Ability to develop and implement adult programming
- Strong customer service skills for assisting patrons with reference questions and circulation tasks
- Comfort learning new technologies and using databases/internet resources
- Physical ability to lift up to 25 pounds and handle materials from shelves
Full Job Description
The City of Norfolk's Department of Libraries is currently seeking a Library Associate I for its Jordan Newby Anchor Branch. This position performs customer service roles at the public service desks by answering and attending to customers’ questions in person and over the phone. Engages in Adult programming through regular programs for the public and outreach activities.Departmental Hiring Salary: $47,262.29
Requirements
Essential functions include but are not limited to:Responsible for developing and implementing adult programming on a regular basis.
Assists with the maintenance of the branch’s adult library space and collection.
Connects with community organizations, schools and Adult Living homes for outreach and partnership opportunities.
Involved in supervision responsibilities in absence of a supervisor:
Oversees and guides adult services staff and volunteers when the need arises.
Provides customer service at the public service desk by assisting patrons with reference questions involving resources in print, the internet, databases, community information resources and readers advisory.
Receives deposits and posts money for daily cash report.
Performs circulation activities by checking materials in and out, reserving material requests, registering new patrons, Coordinating Interlibrary loans and collecting fees.
Must be able to sit/stand for extended periods of time, lifts up to 25 pounds from ground to waist-level, bend, stoop, push, pull, and complete tasks requiring manual dexterity to retrieve books and other materials from shelves/cabinets ranging in height from floor level to approximately 6 feet, and unpack incoming books/orders.
Thorough knowledge of library resources, procedures, and systems.
Ability to use good judgement in daily services to analyze problems, recommend solutions and make decisions.
High degree of comfort learning new technologies.
Ability to relate library services to the needs of the community.
Ability to maintain effective working relationships with the public and other employees
Qualifications
Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through four years of college resulting in a Bachelor's degree or equivalent.One year of experience in library or related services.
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