L&I Asst. Director of the Customer Service, Compliance, and Public Safety Division

Full Job Description

Our Mission: Keep Washington Safe and Working!
Our Values: Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability

** This recruitment will remain open until filled. It is in your best interest to apply before January 4th.

L&I is looking for its next dynamic executive leader for the role assistant director of the Customer Service, Compliance and Public Safety Division.

L&I will base the salary offer on the successful candidate’s job-related skills, experience, and training.

The target pay range of consideration for this exempt position is typically $120,804-$170,076 annually. The full band pay range is $98,712-$170,076 annually.

Why work at L&I?

L&I is a diverse state agency dedicated to the safety, health, and security of Washington's workers.

L&I’s primary mission is to keep Washington safe and working, and divisional leaders have key roles in accomplishing that objective.

Learn more about why L&I is an employer of choice in a brief video, Careers at L&I: Your best starts here.

Work-life balance is a priority at L&I. We support a hybrid work model and offer flexible work schedules.

You may have to attend in-person activities, meetings, or events as needed for business purposes. This position is based in Tumwater, Washington.

Employees are responsible for travel and related expenses from their residence to their assigned office and the commute must be on their personal time.

We offer great benefits that include paid leave, tuition reimbursement, Infants at Work, generous retirement, and much more. Click on the “Benefits” tab to learn more.

Job Highlights

The Assistant Director (AD) is responsible for:

• Working to prevent injuries and loss of livelihoods among the public and workers by leading the Contractor Compliance, Electrical, Elevator, Factory Assembled Structures, Plumber Certification and Pressure Vessels programs.
• Coordinating initiatives to detect and respond to fraud and abuse in the workers’ compensation system and producing strong results by leading the Field Audit, Firm Appeals, Collections, and Investigation programs.
• Effective Customer Service management and operation in the 19 statewide offices.

The Customer Service, Compliance, and Public Safety Division (CSCPS) is the second largest division in the Department of Labor & Industries (L&I) with more than 700 employees.

Together, they support the agency’s strategic vision, five major goals, and mission to “keep Washington safe and working.” The AD of CSCPS is a member of the agency’s Executive Leadership Team, reports to a Deputy Director, and leads the CSCPS Leadership Team to effectively and efficiently lead the work of the division.

This position manages the division operations and administration, providing oversight and leadership of the strategic, operational, and business outcomes, along with policy and legislative initiatives.

Requirements

Some of what you’ll do:

• Develop, maintain, and execute a systematic and innovative approach to keep accomplish the agency mission to keep Washington safe and working.
• Promote divisional partnership in a manner that promotes teamwork and exceptional customer service and provides leadership to influence the direction of staff and related resources to meet the agency’s mission and goals.

Inspire and lead divisional leaders and provide strategic direction for legislative and rule-making initiatives and implementation, financial analysis, information technology, facilities functions, risk management, and agencywide issues affecting the division.

This work is done in partnership with other members of the agency’s Executive Leadership Team.

• Provide leadership through setting goals, performance targets, action plans, operational and policy initiatives, and advocating for agency support and resources for the division.
• Lead a strategic approach to detecting and deterring fraud and abuse by employers, workers, and health care providers in Washington’s workers’ compensation system.
• Lead public safety programs to ensure licensing and registering of tradespeople, and inspections of the work are safe and comply with relevant safety standards.
• Provide strategic oversight and leadership for customer service operations in 19 offices around the state.
• Participate in or lead agencywide teams in working on coordinated actions, law or rule development, and data sharing.
• Collaborate with interested parties impacted by policies and legislative proposals.

Qualifications

Required:

Equivalent combination of experience and education totaling 10 years.

• Progressively responsible and challenging management experience in public administration, business, workers’ compensation, or other lines of insurance, state or federal tax compliance, auditing or accounting, investigation, construction inspection, or related fields.
• Knowledge and experience in public policy, human resources management, leadership principles, and strategic planning practices.

• Ability to lead and inspire an organization in a manner that promotes teamwork, exceptional customer service, and provide leadership to influence the organization in offices throughout the state to meet agency mission and goals.
• Effectively communicate with diverse individuals and groups and mediate conflicts to resolution.
• Develop and maintain effective working relationships with interested parties, leadership, other professionals, and agency staff.
• Bachelor’s degree in business administration, criminal justice, law, public administration, or closely related field or equivalent relevant experience.
• Valid unrestricted driver's license and have private insurance if driving a privately owned vehicle on state business.

Desired:

• Knowledge of the operational challenges and public policy issues associated with public safety and compliance programs.
• Ability to collaborate and manage employees who are centrally located as well as those dispersed in the field.
• Experience testifying before legislative committees.

Additional Information

Application process

Complete the online application and attach the following documents. Your application may be considered incomplete if you do not include the following:

1. A cover letter describing your interest, experience, skills and contributions you will bring to this role.
2. A current resume detailing applicable experience and education.

Do not attach or place any medical information in the application, resume, or cover letter. If you do, we must reject your application to prevent others from receiving your confidential information. You must remove confidential information before you apply again.

Learn more about the L&I hiring process on agency’s website.

Background Check Notice

Before placement in a position at L&I, the agency will conduct a background check that includes criminal history records. The results might not disqualify candidates.

L&I understands some situations may require further explanation. In these situations, candidates will have the opportunity to talk with the L&I Assistant Director of the Office of Human Resources.

Other information

• Candidates who receive a job offer from L&I must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.

The Department of Labor & Industries complies with the employment eligibility verification requirements of the federal employment eligibility verification listed in form I-9.

The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.

Veterans Preference



Applicants wishing to claim Veterans Preference should attach to their application a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs.

Please blackout any personally identifiable data such as Social Security numbers. For further information, send an email to L&I’s jobs mailbox.

Diversity, Equity, and Inclusion Employer

L&I employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We believe in the importance of recognizing the value each of us contributes to the success of the agency mission.

Having a diverse workforce is this agency’s greatest resource of strength and knowledge.

It is through the combination of talents and abilities that we can pursue finding effective measures to provide the best customer service.

We are committed to building a diverse and inclusive workplace for everyone and we strongly mean everyone.

L&I is an equal opportunity employer. Persons with a disability who need accommodation in the application process or testing process, or those needing this announcement in an alternative format, may call 360-902-5700. TTY users should first call 711 to access the Washington Relay Service.


For more Information

If you have any questions regarding this job posting, program, or the agency, please contact the Sally Elliott (she/her/hers).