DSHS FTAA Revenue Agent 3
State of Washington
FreshPosted Jan 23
✓ Fresh Listing
Posted: January 28, 2026 (1 day ago)
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Lead Revenue Agent 3 (TD) – Spokane (Internal only)
State of Washington
Dept. of Revenue
Location
Washington, 98504
Salary
$4,865 - $6,539
per month
Type
Internship
More Finance & Accounting jobs →Closes
February 10, 2026More State jobs →
SES Pay Grade
Base salary range: $147,649 - $221,900
Typical requirements: Executive-level leadership experience. Senior executive qualifications required.
Note: Actual salary includes locality pay (15-40%+ depending on location).
Job Description
Summary
This job is for a senior tax agent in Washington's Department of Revenue who leads and trains junior staff, handles tough cases involving hidden or unpaid taxes, and steps in as acting supervisor when needed.
It involves investigating debts, negotiating with reluctant taxpayers, and ensuring compliance with tax laws.
A good fit would be an experienced internal employee with strong people skills, attention to detail, and a knack for research and problem-solving in high-pressure situations.
Key Requirements
- Strong communication skills for engaging with difficult customers via phone and correspondence
- Analytical abilities to research assets, investigate accounts, and assess debt resolution options
- In-depth knowledge of tax laws, regulations (RCWs, WACs), and departmental policies
- Interviewing and negotiation skills to handle uncooperative taxpayers and promote compliance
- Attention to detail for reviewing case work and making action recommendations
- Interpersonal skills to train and lead lower-level agents, including acting as supervisor
- Experience in tax discovery, delinquency recovery, and staff evaluation
Full Job Description
This opportunity is only open to Department of Revenue employees.
Attention Revenue! Your Compliance Division's Spokane Tax Discovery team is looking to fill a Revenue Agent 3 (RA3) position. This position is the designated lead worker and trainer for lower-level Revenue Agents. It will also provide team leadership in the supervisor's absence.
We invite you to review the opportunity details below and forward this message to others you feel may be qualified.
Requirements
The ideal candidate will possess the skills necessary to train and lead new and journey-level agents in Tax Discovery programs while reviewing case work of all staff and making recommendations for action. Duties also include identification, investigation, and recovery of taxes not previously known to the department. The Lead Agents will work complex delinquent accounts that commonly involve taxpayers who are reluctant to furnish information and may conceal or undervalue assets, income, and tax liabilities.In the absence of the supervisor, this position will become the acting supervisor. In this role, you will gain experience in assisting with the hiring of new staff, carrying out training plans as provided by your supervisor, and evaluating the progression of training.
Qualifications
The required qualifications are key competencies that have been successfully demonstrated through experience or education in the following areas: Communication Skills, Analytical Skills, Knowledge of Laws & Regulations, Interviewing & Negotiation Skills, Attention to Detail and Interpersonal Skills. The ideal candidate will possess a combination of the knowledge, skills and abilities below:
Communication Skills (Written & Verbal):
Uses advanced professional techniques in telephone calls and correspondence to engage with customers and inform them about their outstanding obligations.
Calmly listens, assesses, and clarifies problems and responds with options to customers who may be confused, upset, or uncooperative.
Analytical Skills (Research & Investigation):
Analyzes data and assesses a customer’s ability to resolve outstanding debts.
Researches available resources and assets to seize or use as collateral for satisfying outstanding debts.
Researches and gather information on accounts to identify assets and individuals related to unresolved liabilities.
Knowledge of Laws & Regulations:
Applies and interprets RCWs, WACs, WTDs, ETAs and departmental policies to assist customers and resolve compliance issues.
Educates customers on legal requirements for registration, reporting, and payment to promote compliance.
Interviewing & Negotiation Skills:
Uses interviewing techniques to gather information from customers. Formulates and asks direct, focused, and logically ordered questions.
Negotiates payment plans and evaluates full or partial payment options for satisfying unresolved liabilities.
Attention to Detail:
Reviews financial records and identifies assets that can be seized to satisfy the debt.
Organizes and prioritizes work, devoting adequate time and attention to individual tasks. Remains focused on tasks, working efficiently, and handling interruptions appropriately.
Interpersonal Skills:
Is approachable, works cooperatively with others, and contributes to group solutions through constructive feedback, ideas, and suggestions. Facilitates the open exchange of ideas and information.
Accepts personal accountability and is open to constructive feedback.
Recognizes and encourages the behaviors that contribute to teamwork (e.g., sharing information, sharing expertise, working together).
Develops or assists in developing others through activities such as training, coaching, mentoring, and sharing ideas and feedback.
Develops strategic goals for change. Leads change initiatives and acts as a change agent. Helps others cope with the ongoing demands of change.
Maintains confidentiality. Keeps commitments made to others and maintains availability even with changing priorities.
Demonstrates advanced leadership capabilities and technical expertise in revenue collection operations.
Applies sound judgment, communication, and conflict resolution skills to manage complex cases, support team development, and ensure compliance with departmental policies and tax laws.
- Two years of experience as a Revenue Agent with at least one year of those at the journey level within the Department of Revenue.
- Complete/update your online application in detail and attach a cover letter explaining how you meet the competencies of this position.
A Bachelor's degree involving major studies in business administration, accounting, public administration, political science, economics, criminal justice, sociology, psychology, law or, closely related field AND two years of experience in the field of personal or business finance, tax auditing, law, law enforcement, adjustment of claims, examination and analysis of business tax records, collection of civil debts, or other related field.
Additional qualifying experience may substitute year-for-year for the education.
To be considered:
*Failure to follow the application instructions may result in disqualification.*
Throughout our selection process, we will also be evaluating candidates for knowledge, skills, abilities, behaviors, and capacity for effective leadership that aligns with the culture of DOR.
To take advantage of Veteran's preference by attaching your DD-214, member 4 long form, or your NGB-22. Please blackout your social security number and date of birth before attaching.
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Questions?
Hello, my name is Patrick, and I will be assisting with this announcement. As a 20-year Army veteran, I understand the difficulty of finding an enjoyable career with a work-life balance. At Revenue, we pride ourselves on connecting talented individuals with opportunity and would like to answer any questions you have. Please contact any part of the Staffing team at Jobs@dor.wa.gov or give me a call (360) 704-5738.
Additional Information
The Human Resources Division may use referrals from this recruitment to help fill future similar vacancies for six months.
For current Department of Revenue employees and union members of the WPEA, current promotion rules will apply if selected.
This position is covered by a collective bargaining agreement between the Department of Revenue and the Washington Public Employees Association (WPEA).
The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply.This position is covered by a collective bargaining agreement between the Department of Revenue and the Washington Public Employees Association (WPEA).
If you need help during the application process, please call the Human Resources Office at 360-704-5731. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.
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