L&I Revenue Agent 2

Full Job Description

Our Mission: Keep Washington Safe and Working!
Our Values: Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability

Job Highlights

The Revenue Agent 2 is responsible for investigating and collecting from simple to complex timeloss overpayments stemming from injury claims.

In this role, you’ll use your customer service skills to explain the origin of the delinquent overpayment debt and work with diverse customers who, at times, may be demanding or hostile.

You will also be making prompt and accurate decisions, which may involve legal action.

Our ideal candidate for this position is someone who is a quick learner that possesses strong interpersonal, analytical and technical skills.

You will be working with a group of seasoned dynamic professionals. Additionally, you will make important decisions and execute appropriate legal actions under limited supervision.

Your skills at resolving issues with customers that are difficult, uncooperative, evasive, reluctant to furnish information, and may be concealing assets and income will be utilized.

This position specifically connects to the agency strategic Goal #3 “Make it easy to do business with L&I” and Goal #4 “Help honest workers, businesses and providers by cracking down on the dishonest ones.”

Requirements

Some of what you’ll do:

• While balancing customer service, education, and compliance, you will explain as needed to debtors the origins of debts, while initiating accurate, effective and timely collection actions in accordance with applicable laws, policies and procedures.
• Manage a large caseload of debtors, which involves initiating contact with debtors, and using effective skip tracing methods if unable to locate a customer and assets.
• Perform field visits to business locations to investigate business operations, confirm business status, search for assets, serve legal orders, and gain compliance. This requires driving to locations to perform this duty.
• Analyze account history and the debtor's financial situation in order to determine the appropriate actions needed to resolve the account.
• Educate and assist customers/debtors on policies and procedures, answer questions and refer to appropriate staff when necessary.
• Document in detail all collection activities and customer/debtor interactions in multiple computer systems.
• Negotiate payment plans with employers or their financial and legal representatives.
• Review employer's financial records and determine ability to pay debt. Monitor payments and take appropriate action if firm defaults.
• Issue tax liens and garnishment orders to employers, banks and other income and asset sources.
• Analyze debtor's financial situation; create a plan of action to recover the overpayment, locate assets and determine the ability of their ability to pay.

What we are looking for:

• Customer centered focus, ability to understand customer's needs, while educating them on next steps of the collection process.
• Knowledge of collection practices, investigative techniques, business law, payment negotiation, financial documentation review and analysis, location and asset skip tracing, interviewing, and initiating legal actions.
• The ability to analyze taxpayer's financial situation, determining ability to pay, and extent of possible jeopardy while functioning in a diplomatic manner.
• Ability to learn and accurately apply complex tax laws, department policies and technical collections processes.
• Experience working in a team environment under limited supervision while resolving multiple priorities and tasks to meet established deadlines, and to work collaboratively with other agencies and other program staff.

Qualifications

Required:

OR

In Addition:

Desired:

Knowledge of:

• Applicable Revised Codes of Washington (RCW) and Washington Administrative Codes (WAC)
• Federal and state laws, regulations, policies and procedures related to revenue agent duties
• Decisions affecting the legal collection of funds
• Due process of law
• General investigative techniques
• Community property laws

Additional Information

Things You Need To Know

To help you maintain a proper work-life balance, teleworking is one of the work schedule options for this position. L&I also offers flexible custom work schedules.

State employees who meet the qualifications will become eligible for a generous retirement package at the end of the employee’s career. Click on the “Benefits” tab to learn more.

At L&I, your voice matters. In addition, L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3.3 million workers. Take a look at this brief video and learn more about why L&I is an employer of choice.

Note: The assigned duty station for this position will be Union Gap, Washington or Kennewick, Washington. The incumbent will be required to be in the office during the training/probationary period.

To receive more information on opportunities at L&I sign up for GovDelivery and select L&I job alerts.

Application process

We will contact the top candidates directly to interview for this position.

Because we base the selection on information provided by you, it is in your best interest to identify the knowledge, skills, and abilities that address the required and desirable qualifications described in the announcement.

Please include the following documents with your application:

1. A cover letter describing specific qualifications.
2. A current resume detailing applicable experience and education.
3. A list of at least three professional references with current telephone numbers.

Please do not attach or place any medical information (vaccination status included) within the application, resume, or cover letter.

If you do, we will have to reject your application to safeguard others from receiving your confidential information. You will have to remove the confidential information before you can apply again.

To learn more about our hiring process timeline at L&I please visit our L&I recruiting page at Hiring Process at L&I. If you would like to read our website in a language other than English, scroll up to the top of the page to select your language of choice from the banner.

Background Check Notice

Prior to a placement in this position, a background check, including criminal history record will be conducted. Information from your background check will not necessarily preclude employment but will be considered in determining your eligibility to perform the requirements of the position.

Other information

For positions requiring travel, you must have a valid unrestricted driver's license and have insurance if driving a privately owned vehicle on state business.

• This position is represented by the Washington Federation of State Employees (WFSE).
• Candidates who are offered a job with L&I must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.

The Department of Labor & Industries complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9.

The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.

• Please note: L&I may use this announcement to fill multiple permanent and/or non-permanent positions.

Did You Know?

Washington is America's Top State to live, play, and work, according to U.S. News (2021). Join the L&I team and enjoy all the Evergreen State has to offer.

In addition to offering a positive balance between life and work, L&I provides one of the most competitive benefits packages in the nation. We also believe your voice matters.

We value our employees and their work-life balance by encouraging flexible schedules. L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3 million workers.

Veterans Preference

Applicants wishing to claim Veterans Preference should attach to their application a copy of their redacted DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs.

Please blackout any personally identifiable data such as Social Security numbers. For further information, contact L&I’s Jobs@lni.wa.gov.

Diversity, Equity, and Inclusion Employer

L&I employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We believe in the importance of recognizing the value each of us contribute to the success of the agency mission.

Having a diverse workforce is this agency’s greatest resource of strength and knowledge.

It is through the combination of talents and abilities that we can pursue finding effective measures to provide the best customer service.

We are committed to building a diverse and inclusive workplace for everyone and we strongly mean everyone.

The State of Washington is an equal opportunity employer.

Persons with a disability who need accommodation in the application process or testing process, or those needing this announcement in an alternative format, may call 360-902-5700.

TTY users should first call 711 to access the Washington Relay Service.

You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.

For more Information

If you have any questions regarding this job posting, program, or the agency, please contact Elena Emery at emee235@Lni.wa.gov