DSHS FTAA Revenue Agent 3

Full Job Description

DSHS FTAA – Revenue Agent 3, Lead Worker
The Department of Social and Health Services (DSHS) is seeking a skilled and motivated Revenue Agent 3 to join the Finance, Technology, and Analytics Administration (FTAA) within the Office of Financial Recovery (OFR) in Olympia, WA.

This position leads recovery staff in multiple Estate Recovery programs responsible for collection and compliance of correctly paid medical services. This is accomplished by providing technical guidance, training and monitoring of actions taken by lower-level staff in the recovery of medical care expended by the department. As a technical expert, mentors staff in resolution of complex collection issues which arise including legally complex and politically sensitive collection cases. Additionally, as a designated lead worker, provides technical direction and training to stakeholders and business partners in recovery activities. Assists in the development of automated recovery case management system.

This is a hybrid position requiring one day of in-office attendance a week.

Some of what you'll do:

• Primary trainer: provides detailed training plans for new Revenue Agents and includes any retraining needed for existing Revenue Agents.
• Provides technical guidance in investigation techniques and the use of appropriate legal remedies.
• Perform monthly quality audits, to address any training issues to ensure daily work is meeting compliance standards. Provide monthly audit meetings with staff and supervisor.
• Work personal caseload.
• Perform functions of lower-level staff in their absence to maintain standards and monitor those cases for developing trends and issues of legal nature, procedural processes and caseload work, to include Special Needs Trust and Annuities.
• Approve 2nd level negotiations, settlements of claims and waiver/write-off of collections in accordance with delegated Administrative Signature Authority.
• Suggest, plan and develop new strategies needed to accomplish required recovery action.
• Propose policies/procedures to enhance recovery and develop/provide written instructions for staff and the Estate Recovery Manual for ERB Web processes.
• Keep manual, instructions, Standard Operating Procedures (SOP’s) and desk aids up to date.
• Acts as a liaison with accounting and cash units resolving accounting/posting associated issues
• Provide training and technical assistance on the use of the Estate Recovery system to stakeholders.
• Responds to Public Disclosure Request and Constituent Complaints within 2 hours of notice.
• First line of response for complaint calls.
• Monitor phone system to ensure phone coverage, communicating to staff and keeping supervisor updated.

What we're looking for:

• Ability to quickly learn and apply complex concepts in a dynamic environment
  
• Adaptability and flexibility in response to shifting priorities and business needs
  
• Creative thinking and a proactive, solution-focused mindset
  
• Strong attention to detail with critical thinking and problem-solving skills
  
• Excellent verbal and written communication skills
  
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, etc.)
  
• Openness to feedback and a willingness to learn and grow professionally
  
  

Who should apply?
We are looking for professionals with:

• Two years of experience as a Revenue Agent 2.
  OR
  
• A Bachelor’s degree studying business administration, accounting, public administration, police science, economics, criminal justice, sociology, psychology, law or, closely related field
  AND
  
• Two years of experience in the field of personal or business finance, tax auditing, law, law enforcement, adjustment of claims, examination and analysis of business tax records, collection of civil debts or other related field.
  OR
  
• An equivalent amount of combined professional experience and education.
  
  

Ready to start a rewarding career? Apply today!
Along with your application, please include:

• An updated resume
  
• Three professional references with contact information
  
  

Questions?
Please reach out to DSHS Recruiter Peter Bonato at peter.bonato@dshs.wa.gov and reference job number #00378.


The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Additional Information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protect­ed veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.



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