LCD-ES BENEFITS TECHNICIAN-NON-PERMANENT-TELEWORK

Full Job Description

Note: This is a Non-Permanent Position

This position is primarily remote, though the successful candidate may occasionally be asked to travel to the nearest office in their region within Washington State.

The anticipated start date for this position is March 16, 2026.

The ideal candidate will excel in a fast-paced contact center, providing clear, empathetic support to individuals with WA Cares questions.

They should be strong communicators, adaptable, comfortable with technology, and experienced in phone-based customer service.

Candidates will embody the agency’s values and demonstrate a proven ability to serve people from diverse backgrounds.

Requirements

The Insurance Services division provides an easily accessible benefit that helps employees and employers maintain economic stability and peace of mind in challenging times.

You will be assigned to the Operations Customer Care Team unit and reports to an ES Benefit Specialist 4 Supervisor.

In this position you will support the Insurance Services division with a wide range of para-professional duties and tasks.

You will respond to a large volume of claimant calls and identifies customers' needs, clarifies information, researches issues, and provides solutions in a professional, courteous, and timely manner.

Some of what you will do:

Please click here to request a complete detailed description of the position and its duties.

Qualifications

Required Qualifications:

Qualifying candidates will meet one of the following criteria options:

Option 1:

• Two (2) years of a combination of education and relevant experience.

Option 2:

• Two (2) years of customer service experience.

Option 3:

• An Associate’s Degree.

Required equity competencies:

• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.

The required experience includes:

Preferred/Desired Qualifications:

• At least two (2) years of call center experience, with the ability to handle a high-volume of inbound and outbound calls efficiently.

Additional Requirement of Employment:

Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy.

Please submit your Cover Letter, three (3) professional references and resume with your Online Application through the "Add Attachments" field.

A resume will not substitute for the "work experience" section of the application or vice versa.

Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.

Any documents uploaded through this platform will be securely transmitted electronically to support application review.

Additional Information

Our agency's mission and values drive every decision that we make, determine how we interact with others, and are at the core of who we are.

Our values are Belonging, Love, Equity, Stewardship, and Access.

We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities.

Through support, value, and trust, our employees are empowered to grow and develop into their best self.

Opportunity for All:

We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity.

Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.

The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.

If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Caleb Baldwin or at 253-306-2999 or the Talent Acquisition Team, prior to the position closing.

If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.

**This Organization Participates in E-Verify**