LCD-ES BENEFITS TECHNICIAN-DUAL LANGUAGE-TELEWORK

Full Job Description

**This recruitment may be used to fill multiple vacancies**

Our ideal candidate will be someone that has passion for people, demonstrates a positive, can-do attitude, and enjoys working as part of a team.

They will be able to adjust and adapt to varying directives, have a keen attention to detail, have experience supporting customer by phone and be comfortable with technology.

They are an active listener, able to offer compassion in difficult situations through patience, kindness and empathy while maintaining a professional demeanor.

NOTE: This is a dual language position and require the incumbent to be able to communicate effectively in person, via telephone and in writing in Spanish.

This position is primarily remote, though the successful candidate may occasionally be asked to travel to the nearest office in their region within Washington State.

The anticipated start date for this position is March 16, 2026.

As one of our dual language ES Benefit Technicians, you will be a member of the Operations Customer Care Team unit reporting to the ES Benefit Specialist 4 - Supervisor.

You will support the Leave & Care division with a wide range of clerical duties and tasks.

In addition to clerical duties, you will respond to a large volume of claimant calls and identify customers' needs, clarify information, research issues, and provide solutions in a professional, courteous, and timely manner.

These are full-time permanent positions that are 100% telework.

Requirements

Your primary job duties will be providing excellent customer service on a large volume of inbound and outbound customer contacts via phone, emails, and secure messages regarding Paid Leave and WA Cares program requirements, eligibility criteria, and services available. You will respond to routine and complex inquiries from claimants, their representatives, employers and/or businesses helping to clarify issues, research, locate, and provide information and answers and alternative solutions.

What a typical day looks like:

Please click here to request a complete detailed description of the position and its duties.

Qualifications

Qualifying candidates will meet one of the following criteria options:

Option 1: • Two (2) years of a combination of education and relevant experience.

Option 2: • Two (2) years of customer service experience.

Option 3: • An Associate’s Degree.

AND

Must be able to communicate effectively in person, by telephone, and in writing in SPANISH.

Required equity competencies:

• The ability to take action to learn and grow.

• The ability to take action to meet the needs of others.

The required experience includes:

Preferred/Desired Qualifications:

Additional Requirement of Employment:

• Must be able to pass Unemployment Insurance (UI) & Paid Family and Medical Leave (PFML) claim and fraud check.
• Occasional travel.

Additional Information

Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy.

Please submit your Cover Letter, three (3) professional references and resume with your Online Application through the "Add Attachments" field.

A resume will not substitute for the "work experience" section of the application or vice versa.

Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.

Any documents uploaded through this platform will be securely transmitted electronically to support application review.

Why work with us?
Our agency's mission and values drive every decision that we make, determine how we interact with others and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship. We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities. Through support, value, and trust, our employees are empowered to grow and develop into their best self.

Opportunity for All
We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity. Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.

The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.

If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Caleb Baldwin or at 253-306-2999 or the Talent Acquisition Team, prior to the position closing.

If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.

**This Organization Participates in E-Verify**