IT SPECIALIST (CUSTSPT) (T32)

Full Job Description

THIS IS A NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION. This National Guard position is for a IT SPECIALIST (CUSTSPT) (T32), PD D2182P01 and is part of the RI 143d Communications Flight.

This position is located in the Operations Section of a Base Communications Unit.

The purpose of this position is to serve as a customer support specialist performing work involving analytical and evaluative duties related to classified and unclassified information technology networks.

MILITARY GRADES: E-3 through E-7 You must indicate your rank somewhere on your resume. MILITARY REQUIREMENT: For Dual-Status Technician positions service affiliation under Title 32 USC 709 is required.

Military skill set is determined by AFSC/MOS requirements.

Upon selection, individuals must be assigned to a compatible military AFSC/MOS in accordance with statutes and National Guard Bureau regulations and must obtain/maintain all requirements of the AFSC/MOS.

GENERAL EXPERIENCE: Experience, education or training that has provided a basic knowledge of data processing functions and general management principles that enabled the applicant to understand the stages required to automate a work process.

Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems.

SPECIALIZED EXPERIENCE: Must have at least 12 months at the next lower grade.

Experience, education, or training that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization.

Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls.

Experience that required adaptations of guidelines or precedents to meet the needs of the assignment.

Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion. Major Duties:

Performs system audits to assess security parameters and performance of IA controls within the network environment.

Manages the assigned IT/communications environment with privileged access at the network level for the Wing, Geographically Separated Units (GSU), and Tenants.

Plans, coordinates, installs, and continuously analyzes system design, hardware and software.

Analyzes, manages, and directs installation of any new hardware or software introduced into the environment to ensure its compatibility with existing architecture, its reliability, and functionality in relation to the organization's business requirements.

Runs tests to verify operability and functionality; analyzes hardware and software malfunctions to resolve physical and logical processing problems; and recommends acquisition of programs, process or equipment which will resolve operational problems.

Provides on-going optimization and problem solving support; continually surveys system operation to identify potential systems problems which could lead to loss or serious interruption of service.

Works with the CFP and customers to resolve integration or configuration related issues associated with a variety of different system platforms, operating systems, applications, and equipment configurations.

Assists in solving problems associated with delivery of hardware and software orders.

Provides management with information necessary to address difficult and complex problems in automating work processes.

Tracks life of system equipment, prepares and provides analyses to determine future maintenance and replacement costs to help justify budget submissions.

Determines customer requirements and assists customers by recognizing and analyzing trends and providing instruction and orientation services.

Identifies and documents system requirements for specific needs of customers.

Conducts in-depth analyses of system usage, user complaints, traffic interruptions, hardware and software capabilities, and other relevant factors.

Cooperates and works with unit personnel in planning and developing new or additional infrastructure/architecture capabilities. Identifies potential performance or capacity problems.

Works with technical support personnel in resolving problems. Manages system user accounts, resets system passwords, and resolves firewall issues.

Responds to trouble reports by analyzing problems, providing solutions, and recommending actions necessary to avoid future difficulties such as enhancing, replacing, or modifying existing programs, applications, and equipment.

Performs other duties as assigned.