Information Technology Specialist (CUSTSPT)

Full Job Description

You will serve as an Information Technology Specialist (CUSTSPT) in the Command Operations Group of COMFLTREADCEN.

GS-11: Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-09 grade level or pay band in the Federal service or equivalent experience in the private or public sector performing duties such as: 1) Providing support such as installing, configuring, and troubleshooting hardware and software for customers; 2) Diagnosing and resolving issues to ensure users can perform their duties with minimal disruption; 3) Performing routine maintenance and upgrades on customer hardware and software to ensure optimal performance and security; 4) Responding to and resolving customer-reported issues in a timely and efficient manner; 5) Providing both formal and informal training to help customers effectively use their IT equipment and software.

Your experience must reflect skill in the following areas: attention to detail, customer service, oral communication, and problem solving.

GS-12: Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-11 grade level or pay band in the Federal service or equivalent experience in the private or public sector performing duties such as: 1) Performing Service Request Management by reviewing, approving, and tracking all local service requests to completion, including management of user accounts requests; 2) Reviewing and approving requests for hardware changes, equipment moves, and software installations to ensure they align with organizational needs and standards; 3) Participating in the planning and delivery of a comprehensive range of customer support services to the organization; 4) Acting as a project lead on special projects related to customer support and serving as a Contracting Officer's Technical Representative (COR) to review and accept contractual work.

Your experience must reflect skill in the following areas: attention to detail, customer service, oral communication, and problem solving.

Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ OR https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-b/ .

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. Major Duties:

• You will Review, approve, and track to completion all local service requests and all NMCI Area Customer Technical Representatives (ACTR) request for creating, moving or deactivating accounts (Move-Add-Changes, M/A/Cs).
• You will approve and review requests for any hardware changes, equipment moves, network installation, software installations and facility changes (physical and administrative M/A/Cs).
• You will diagnose and resolve problems in response to customer reported incidents.
• You will install, configure, troubleshoot, and maintain customer hardware and software.
• You will install, configure, upgrade, and troubleshoot any hardware and software components.