IT SPECIALIST (CUSTSPT/SYSADMIN)

Full Job Description

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To serve as an Information Technology Specialist performing routine and recurring assignments, independently in the administration, development, delivery and support of information technology (IT) systems and services The mission of the United States Air Force is: To fly, fight, and win ...

Airpower anytime, anywhere. To achieve that mission, the Air Force has a vision of Global Vigilance, Global Reach and Global Power.

That vision orbits around three core competencies: Developing Airmen, Technology-to-Warfighting and Integrating Operations.

Core competencies and distinctive capabilities are based on a shared commitment to three core values -- integrity first, service before self, and excellence in all we do.

Click here to view the AF Civilian Employment Eligibility Guide: AF DCIPS Interchange AF Internal Employee EO 13473 Appointment of Certain Military Spouses Interagency Career Transition Assistance Plan Land Management Employee Military Spouse Preference PPP DoD Military Reserve (MR) and National Guard (NG) Technicians PPP DoD Retained Grade Preference Eligible PPP Mil Res (MR) and Nat Guard (NG) Pref Eligible Technician Receiving Disability Retirement Veterans Employment Opportunities Act In order to qualify, you must meet the experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Individual Occupational Requirements for the Information Technology (IT) Management Series, GS-2210 (Alternate A).

https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ EXPERIENCE: Must have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail, Customer Service, Oral Communication, and Problem Solving AND one year of specialized experience at the next lower grade GS-07 (or equivalent in other pay systems) which includes Manages connectivity and utility of network infrastructure equipment (routers, bridges, hubs, cabling systems, modems and multiplexers.

Installs, configures, and maintains network hubs, switches, routers, and servers that support LAN/WAN activities.

Provides advice and guidance to current and potential users, assisting CSTs and users in resolving operational and/or system failures.

OR EDUCATION: Master's degree or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

(NOTE: YOU MUST SUBMIT COPIES OF YOUR TRANSCRIPTS) FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible.

One year at the GS-07 level is required to meet the time-in-grade requirements for the GS-09 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks.

NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements.

KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: 1.

Knowledge of IT concepts, principles, policies, standards, methods, and practices; to plan and carry out assignments; provide routine advice and guidance on a variety of IT issues. 2.

Knowledge of system administration procedures, data recovery tools, and software mechanisms in order to monitor and troubleshoot system, recover data in the event of a failure, etc. 3.

Knowledge of customer support principles and methods, Information Technology (IT) systems in organizations serviced, IT techniques and practices, telecommunications principles, configuration principles, training methods and knowledge-based applications.

4. Knowledge of the organization's IT infrastructure, IT products and services. 5. Knowledge of computer and telecommunications security methods, principles and techniques. 6.

Knowledge of troubleshooting methods and practices, analytical techniques, data analysis methods and system diagnostic tools. 7. Ability to communicate effectively, both orally and in writing.

PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work.

You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social).

Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Major Duties:

Performs work supporting Local Area Network (LAN) or Wide Area Network (WAN) administration Installs/maintains system hardware and software, resolving problems with wired and wireless networks, computers, peripherals, and software Provides advice and guidance to core needs of the user and resolves system software/hardware problems elevated by individual users as well as Client Support Technicians (CSTs) and/or Enterprise Service Desk (ESD.

Performs management information system (MIS) assignments to support customer needs. Participates in the management of Group-level IT programs/projects