IT SPECIALIST (CUSTOMER SUPPORT) (T32)

Full Job Description

THIS IS AN AIR NATIONAL GUARD TITLE 32 EXCEPTED SERVICE POSITION UNIT: 148 CMN FT LOCATION: Duluth, Minnesota SELECTING OFFICIAL: CMSgt Bryan Druar, DSN 825-7276, Comm 218-788-7276.

AIR NATIONAL GUARD MEMBERSHIP IS REQUIRED Appointment is subject to 2 year trial period IAW EO 14284 In order to qualify, you must meet the experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

In describing your experience, please be clear and specific. We will not make assumptions regarding your experience.

Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position and you may be rendered disqualified.

MILITARY GRADES: Amn/E2- TSgt/E6 Failure to obtain a compatible AFSC may result in termination of employment.

GENERAL AND SPECIALIZED EXPERIENCE QUALIFICATIONS REQUIREMENTS: GS-9 (or equivalent): master's degree or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to a master's degree or equivalent graduate degree; Specialized Experience for GS-7 (or equivalent) and Above: Positions at GS-7 (or equivalent) and above require one year of specialized experience at the next lower GS-grade (or equivalent).

Specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled.

Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT.

The employing agency is responsible for defining the specialized experience based on the requirements of the position being filled.

Experience, education, and/or training that has provided a basic knowledge of data processing functions and general management principles that enabled the applicant to understand the stages required to automate a work process.

Experience may have been gained in work such as computer operator or assistant, computer sales representative, program analyst, or other positions that required the use or adaptation of computer programs and systems.

GS-09 - 1-year specialized experience equivalent to at least the next lower grade.

In addition to the OPM IORs (Alternative A) specialized experience examples, specialized experience includes experience, education, or training receiving, maintaining, and issuing data storage media for computer operations.

Experience in scheduling the use of computer time for program processing. Experience collecting and sequentially staging input media with associated program instructions for processing.

Experience in at least one programming language.

Translating detailed logical steps developed by others into language codes that computers accept where this required understanding of procedures and limitations appropriate to use of a programming language.

Experience interviewing subject-matter personnel to get facts regarding work processes and synthesizing the resulting data into charts showing information flow.

Experience in analysis of the interrelationship of pertinent components of the system. Experience planning the sequence of actions necessary to accomplish the assignment.

Experience scheduling the sequence of programs to be processed by computers where alternatives had to be weighed with a view to production efficiency.GS-11 - 1-year specialized experience equivalent to at least the next lower grade.

In addition to the OPM IORs (Alternative A) specialized experience examples, specialized experience includes experience, education, or training that approaches techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization.

Experience planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls.

Experience that required adaptations of guidelines or precedents to meet the needs of the assignment.

Experience preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion. Major Duties:

Major Duties: This is not an all-inclusive list A IT SPECIALIST (CUSTOMER SUPPORT) (T32), GS, 2210, 9/11, 1. Performs developmental assignments.

Performs moderately difficult and complex assignments consisting of well-precedented tasks to further orient the employee in the application of occupational principles, methods, and techniques.

Assignments are combined with training to develop analytical skills and techniques used to resolve issues or problems of a procedural or factual nature.

Individual projects can be performed utilizing established, commonly applied methods. Work includes various duties involving different and unrelated tasks.

Independently plans and carries out successive steps and handles problems and deviations in work assignments in accordance with instructions, policies, previous training, or accepted practices.

The decision regarding what needs to be done depends upon the analysis of the subject, phase, or issues involved in each assignment, and the chosen course of action may have to be selected from many alternatives.

The employee uses judgment in interpreting and adapting guidelines, such as agency policies, regulations, precedents, and work directions for application to specific cases or problems.

The employee analyzes results and recommends changes. Completed work is usually evaluated for technical soundness, appropriateness, and conformity to policy and requirements.

Assistance in solving problems is available from the supervisor or a higher-graded specialist. (30%) 2. Performs recurring assignments.

Independently performs work assignments which gradually increase in difficulty and complexity.

Incumbent determines the practices and procedures to use in accomplishing conventional tasks, and interprets and adapts guidelines in order to resolve procedural or factual issues.

Recommends solutions or a course of action for problems not covered by instructions, policies, or accepted practices of the occupation.

The work consists of different and unrelated processes and methods requiring the employee to recognize conditions and elements that must be identified and analyzed to discern interrelationships.

Searches technical literature, reports, and other reference material to locate information requested by senior personnel. (30%) 3.

Carries out special projects and participates in special initiatives and studies.

Performs special assignments in support of the organization; e.g., researching policy and comparing to new or modified guidelines to assess impact; analyzing and providing substantive evaluation of data affecting program operations; developing reports and briefings outlining study findings and recommendations; preparing and coordinating reference papers and documentation to support project initiatives; presenting reports to a variety of audiences; and performing analysis and providing recommendations to resolve issues.

Works with other specialists in planning and conducting studies.

Remains aware of emerging technologies and professional developments to stay current in the field and for application to work assignments. (30%) 4.

Prepares written correspondence and other documentation.

Drafts or prepares a variety of documents to include newsletter items, responses to routine inquiries, reports, letters, and other related documents.

Uses software such as word processing, spreadsheets, program language, plotting software, etc., to facilitate work. (10%) Performs other duties as assigned.