Customer Service Assistant

Full Job Description

GPO employees possess a diverse array of talent in many administrative fields and trades.

We provide other agencies with innovative services for the printing, publishing, storage, and distribution of digital content.

If you are an energetic, inventive individual looking for a challenging, yet rewarding career opportunity, GPO may be the place for you.

This position is part of the Government Publication Sales, Government Publishing Office in Washington, District of Columbia.

To qualify for the Customer Service Assistant, PG -0301-7, you must meet the following requirements: Applicants must possess: One (1) year of specialized experience at the PG-05 (or equivalent) level or higher.

Specialized experience includes: 1) performing accounting maintenance, data entry, and accounting corrections; 2) communicating information to internal and external stakeholders on orders, audits, and account reconciliations; and 3) providing guidance to lower-level Customer Service Assistants.

OR 1 full year of graduate-level education OR Superior academic achievement OR A combination of education and experience as described above.

Please select the best response which demonstrates your specialized experience, education or combination of education and experience that qualifies you for the Customer Service Assistant PG-0301-07 position.

NOTE: Your resume must reflect the response that you select, or you may be found not qualified for this position.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Only experience and education obtained by the closing date of this announcement will be considered.

All qualification requirements must be met by the closing date of this announcement (01/26/2026) to be considered. Major Duties:

• Plan, coordinate, and engage in activities to verify individual agency cash publication, orders, and cash processing functions related to receipt of customer remittance.
• Track, monitor, audit, and perform account reconciliations, process cash orders, and verify deposit orders.
• Maintain various databases and websites.
• Research new procedures and processes that enhances the overall operation of the department.
• Provide customer service and guidance to lower-level assistants and prepare responses to all stakeholders.