IT SPECIALIST (NETWORK SERVICES/CUSTOMER SUPPORT)

Full Job Description

Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information.

The primary purpose of this position is to serve as an Information Technology (IT) specialist responsible for base level administration, operation, and maintenance of the installation's computer network and for providing technical assistance, training, and support to management and customers.

Learn More About This Agency: The mission of the United States Air Force is: To fly, fight, and win ... Airpower anytime, anywhere.

To achieve that mission, the Air Force has a vision of Global Vigilance, Global Reach and Global Power.

That vision orbits around three core competencies: Developing Airmen, Technology-to-Warfighting and Integrating Operations.

Core competencies and distinctive capabilities are based on a shared commitment to three core values -- integrity first, service before self, and excellence in all we do.

Click here to view the AF Civilian Employment Eligibility Guide: 30 Percent or More Disabled Veterans AF DCIPS Interchange AF Internal Employee DoD Transfer (Excluding Air Force) Former Federal Employees (Reinstatement) Interagency Career Transition Assistance Plan Land Management Employee National Service (Peace Corps and VISTA) Non-AF DCIPS Interchange Non-Appropriated Fund Non-DoD Transfer Other (Interchange Agreements) Overseas - Excepted Service Family Member Overseas - Family Member Preference Overseas - Military Spouse Overseas Family Member Preference with Veteran Preference Overseas Military Spouse Preference with Veteran Preference People with Disabilities, Schedule A PPP DoD Retained Grade Preference Eligible Special Inspector General for Afghanistan Reconstruction Veterans Employment Opportunities Act Veterans Recruitment Authority Qualifications: In order to qualify, you must meet the requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Individual Occupational Requirements for the Information Technology (IT) Management Series, GS-2210 (Alternate A).

https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ EXPERIENCE: Must have IT-related experience demonstrating each of the following four competencies: Attention to Detail, Customer Service, Oral Communication, Problem Solving AND have at least one (1) year of specialized experience at the next lower grade (GS-09) or equivalent in other pay systems.

Examples of specialized experience includes: Applying IT network systems design principles, methodologies, and approaches to the planning, developing, testing, operating, administering, and maintaining of network services that support functional requirements; utilizing the organization's network architecture, topology, and protocols to plan, design, develop, and integrate network systems consistent with existing or planned network infrastructures; utilizing customer support concepts/methods, installed applications, operating/network systems, protocols, and equipment to assist management in determining requirements and resolving problems; and implementing customer support techniques/principles to review, validate, and standardize problem resolutions for inclusion in problem resolution databases.

OR EDUCATION: Must have a Ph.D. or equivalent doctoral degree OR 3 full years of progressively higher level graduate education leading to such a Ph.D.

or equivalent doctoral degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management OR a degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

(NOTE: YOU MUST SUBMIT COPIES OF YOUR TRANSCRIPTS) FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible.

One year at the GS-09 level is required to meet the time-in-grade requirements for the GS-11 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks.

NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements.

KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: Knowledge of a full range of network systems (LAN/WAN) design principles, methodologies, and approaches used in developing, testing, installing, operating, managing, and maintaining network services that support functional requirements.

Knowledge of the network architecture, topology, and protocols typically found at base and lower level organizations.

Knowledge of configuration management concepts and practices to develop and implement plans for LANs and WANs.

Knowledge of customer support principles sufficient to receive, respond to, and ensure complete resolution of problems.

Knowledge of network customer use and systems maintenance sufficient to give needed guidance or training to customers and workgroup managers to prevent problem recurrences.

Ability to communicate factual and procedural information clearly, both orally and in writing. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work.

You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social).

Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Major Duties:

Administers the base local area network (LAN) and wide area network (WAN).

Determines customer requirements and assists customers by recognizing and analyzing trends and providing instruction and orientation services. Provides customer technical assistance and support.

Conducts feasibility studies to identify and analyze network failures and analyzes data to determine if trends exist which forecast the need for future replacement or modification of network hardware and software.