IT MANAGER-INFRASTRUCTURE (Telecom)

Full Job Description

Applications accepted from: ALL PERSONS INTERESTED
Job Classification: IT MANAGER – INFRASTRUCTURE (TELECOM)

Posting Number: 38240
Department: Houston Information Technology Services
Division: ENTERPRISE INFRASTRUCTURE SERVICES
Reporting Location: 611 WALKER
Workdays & Hours: MONDAY – FRIDAY 8:00 AM – 5:00 PM* *Subject to Change

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS

The Houston Information Technology Services (HITS) Network & Data Services team supports an infrastructure that consists of more than 350 sites spread across the City of Houston (COH).

This includes thousands of network devices and multiple datacenters which collectively support the needs of over 20,000 city employees and 23 city departments including mission-critical public safety services.

This IT Manager – Infrastructure position is crucial to helping the City of Houston to develop and maintain a robust, resilient, and secure network infrastructure.

This position oversees the telecommunications group within the Enterprise Infrastructure Division of HITS.

The telecom group is responsible for all voice communications, wireless mobility services, and wireline connectivity solutions within the COH.

The COH operates an Enterprise VoIP infrastructure that supports 13,000 devices and a Contact Center environment that consists of 36 call centers processing almost 6,000,000 calls per year.

In addition, this group also supports analog services including fax, POTS lines, and paging systems.

This candidate will play a major role in developing sound telecommunications expense controls, provide guidance to junior team members, and maintain professional communication with business stakeholders and customers.

The Manager will oversee several full-time employees and take ownership of managed services that fall under the telecom umbrella.

The candidate will also participates in the preparation, analysis, and execution of Requests For Proposals (RFPs) and ensures the selection of qualified vendors.

The position requires familiarity with:

Cisco Contact Center

Cisco Unified Communications

Extensive experience managing multi-million-dollar telecommunications vendor contracts

TEM (Telecom Expense Management) Solutions

E911 Requirements

The ideal candidate should have a strong understanding of network security best practices (both theoretical and applied) and must adhere to all Cybersecurity Policies and Procedures to ensure the Confidentiality, Integrity, and Availability of critical systems.

Prior experience with FBI CJIS requirements and familiarity with FIPS 140-2 is preferred but not required.

Candidate must successfully pass a CJIS background investigation with the Houston Police Department within 6 months of hire.

WORKING CONDITIONS

This position is physically comfortable; the individual has discretion about walking, standing, etc. There are no major sources of discomfort in a normal office environment.

Requirements

EDUCATION

Requires a Bachelor's degree in Computer Science, Management and Information Systems (MIS) or a closely related field.

EXPERIENCE

At least eight (8) years of technology experience supporting IT infrastructure of a department or enterprise IT environment that includes two (2) years supervising a technology team.

LICENSE REQUIREMENTS

None

Qualifications

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.

**

Preferences shall be given to those with the following:

Additional Information

SELECTION / SKILLS TESTS REQUIRED

Department may administer skills assessment test

SAFETY IMPACT POSITION – Yes

If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.

PAY GRADE: 32 APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period.

Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfmor call (832) 393-0450.

If you need special services or accommodations, call (832) 393-0450. (TTY 7-1-1).

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity EmployerThe City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.