Vital Records Customer Service Representative (Spartanburg County) - 61006825
State of South Carolina
FreshPosted Mar 11
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Posted: March 10, 2026 (3 days ago)
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IT Customer Support Specialist II / IT Customer Support Specialist II - 186093
State of South Carolina
Department of Motor Vehicles
Location
South Carolina, 29201
Salary
$43,099 - $45,776
per year
Type
Full-Time
More Other jobs →Closes
March 17, 2026
Job Description
Summary
This job involves helping people with computer and network issues at the South Carolina DMV's IT help desk, answering calls and emails, fixing problems with hardware and software, and tracking requests to keep things running smoothly.
It's a good fit for someone who likes working with the public, pays close attention to details, and enjoys solving tech problems in a team setting.
You'll also assist with security incidents and support users outside the agency.
Key Requirements
- High school diploma with at least two years of experience in computer support, help desk, or customer support (associate or bachelor's degree can substitute for experience)
- Basic to moderately complex knowledge of systems, applications, PC hardware, peripherals, and network connectivity
- Ability to troubleshoot and resolve first- and second-tier technical issues, including generating and monitoring help desk tickets
- Strong oral and written communication skills to explain technical concepts to non-technical users
- Experience using problem management databases and help desk systems
- Valid South Carolina driver's license and willingness to work extended hours or shift rotations
- Ability to work under general supervision with good judgment following best practices
Full Job Description
Do you have experience in customer service? Do you enjoy working with the public? Are you detail- oriented? If so, the Department of Motor Vehicles may have a position for you as an IT Customer Support Specialist. The team at DMV values teamwork, commitment, and excellent customer service. Come join us and find the keys to your future!
This position is in the IT Help Desk Unit of the Information Technology (IT) at SCDMV Headquarters, Blythewood, SC.
****There will be (2) two positions filled from this posting****
Responsibilities of the IT Customer Support Specialist II
• Answer and track incoming calls and e-mail requests for technology assistance, including assistance PC hardware and peripherals, and telephone and network connectivity.
• Provide first/second tier support by troubleshooting, reporting and resolving system, PC hardware and peripherals, and network problems. This level of support will require direct support of end-users' workstations and other system equipment and software within the agency.
• Generates help desk tickets and forwards service requests to the appropriate technician; monitors open tickets, provides update status to users, and generates data collection for performance monitoring.
• Provide support to external users regarding accessing and using agency systems.
• Assist with yearly access reviews and renewals as needed.
• Produce reports and trouble analysis for the DMV IT Help Desk and management.
• As a member of the information security incident response team (ISIRT), utilizes available network and software tools, DMV policies, processes and procedures to detect, identify, troubleshoot, isolate, and correct data/equipment/network related security issues. Assists other ISIRT team members and responds to emails. ISIRT team members will ensure the CIO and ISO are informed of all actions performed or needed. Documents incident on the tracking log
• Perform other duties as assigned by IT leadership.
• Provide first/second tier support by troubleshooting, reporting and resolving system, PC hardware and peripherals, and network problems. This level of support will require direct support of end-users' workstations and other system equipment and software within the agency.
• Generates help desk tickets and forwards service requests to the appropriate technician; monitors open tickets, provides update status to users, and generates data collection for performance monitoring.
• Provide support to external users regarding accessing and using agency systems.
• Assist with yearly access reviews and renewals as needed.
• Produce reports and trouble analysis for the DMV IT Help Desk and management.
• As a member of the information security incident response team (ISIRT), utilizes available network and software tools, DMV policies, processes and procedures to detect, identify, troubleshoot, isolate, and correct data/equipment/network related security issues. Assists other ISIRT team members and responds to emails. ISIRT team members will ensure the CIO and ISO are informed of all actions performed or needed. Documents incident on the tracking log
• Perform other duties as assigned by IT leadership.
Requirements
Minimum Requirements
• A high school diploma and relevant experience.
• An associate degree or a bachelor's degree in a related field may be substituted for the required work experience.
Additional Requirements
• Basic to moderately complex knowledge of capabilities and intricacies of systems and applications.
• Ability to understand and carry out simple to moderately complex technical and non-technical instructions and requests.
• Ability to analyze and convert simple to moderately complex technical instructions to materials that can be understood by non-technical personnel.
• Ability to communicate effectively, both orally and in writing.
• Ability to work effectively with users, vendors, and other internal and external customers.
• Ability to use problem management database and help desk systems.
• Works under general guidance of manager or supervisor. Employee has general discretion to use own good judgement in accordance with industry Best Practices documents and procedures.
• Position requires a valid South Carolina driver license.
• Help Desk staff is required to work extended hours and shift rotation. The job requires sitting for prolonged periods and extended time spent at a computer terminal.
• A high school diploma and relevant experience.
• An associate degree or a bachelor's degree in a related field may be substituted for the required work experience.
Additional Requirements
• Basic to moderately complex knowledge of capabilities and intricacies of systems and applications.
• Ability to understand and carry out simple to moderately complex technical and non-technical instructions and requests.
• Ability to analyze and convert simple to moderately complex technical instructions to materials that can be understood by non-technical personnel.
• Ability to communicate effectively, both orally and in writing.
• Ability to work effectively with users, vendors, and other internal and external customers.
• Ability to use problem management database and help desk systems.
• Works under general guidance of manager or supervisor. Employee has general discretion to use own good judgement in accordance with industry Best Practices documents and procedures.
• Position requires a valid South Carolina driver license.
• Help Desk staff is required to work extended hours and shift rotation. The job requires sitting for prolonged periods and extended time spent at a computer terminal.
Qualifications
Agency Preferred• A high school diploma and at least two (2) years of experience in a computer support, help desk position, or customer support.
Additional Information
What’s in it for you?At the SCDMV you get to be part of exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.
The South Carolina DMV offers a robust and competitive benefits program.
• Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
• An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household
So what are you waiting for? We're excited to hear from everyone with the skills, experience, and passion to do a great job.
Additional Comments
The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.
Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education.
Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
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