Hotel Customer Service Agent NF-02

Full Job Description

This position is located at USAG Bavaria - MWR, Army Lodging, Tower Barracks (Grafenwoehr), Germany. Incentives and Bonuses Incentives will not be paid.

This position will have an initial cut-off of 18-Mar-2026. Applications prior to that date will be given first consideration. Additional referral lists may be issued as vacancies are needed.

Resumes must be two pages (or less). Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position.

A qualified candidate must possess the following: Possess demonstrated knowledge, skills, and abilities that indicate the capability to work independently, and perform the duties summarized above with minimal to no supervision.

Must possess good customer service skills, a positive attitude, and desire to help others in order to exercise tact and diplomacy when interacting with people, as demonstrated in work experience in the hospitality industry.

Must be able to communicate verbally and in writing using the English Language in a clear, concise, and grammatically correct manner.

Must have mathematical ability to add, subtract, multiply and divide at the level necessary to prepare reports, count accurately, and provide accurate change.

Ability to use office automated equipment in the performance of the required duties.

Must be comfortable with and have experience using common office software with capabilities similar to Microsoft Outlook, SharePoint, Word, PowerPoint and Excell In addition to the above qualifications, candidates who possess the following qualifications will be considered "Highly Preferred" or "Best Qualified": 1.

At least two (2) years of customer service experience 2.

At least one (1) year of Army Lodging experience Applicant meeting the Best Qualifying Criteria/Highly Preferred will be referred to the hiring manager.

All other qualified applicants will be referred if requested by the hiring manager. Claimed experience must be verifiable through your resume. Assumptions will not be made. Major Duties:

• Serves as a hotel customer service agent at a hospitality property with full responsibility for duties related and adjacent to the guest service cycle for front office operations.
• Serves as the hotel representative welcoming and interacting with guests, internal and external customers, and other visitors.
• Responsible for executing all processes and policies associated with reservations, room assignments, efficient check in and out of guests, identification and entitlements verification, payment processing and guest room key provision and control.
• Posts charges and payments on guest folios and responsible for the accountability and safekeeping of any assigned change fund.
• Maintains and updates notes and logs of all activities, and reports to management discrepancies and performance outcome.