IT Customer Support Specialist III - 60026660

Full Job Description

The mission of the SC Commission for the Blind (SCCB), established in 1966, is to provide quality individualized vocational rehabilitation services, independent living services, and prevention-of-blindness services to South Carolinians who are blind or visually impaired leading to competitive employment and social and economic independence. Our goal is to become a national model vocational rehabilitation agency for people who are blind and visually impaired, demonstrating quality services, accountability, innovation, effectiveness and efficiency.

Do you want a career doing meaningful work that has a positive impact on people's lives? Have you thought about a career in state government but weren't sure how or where to begin? The SCCB is looking for hard working passionate individuals such as you! Every SCCB employee is important and a career with the SCCB will give you the opportunity to grow professionally and personally as you play a crucial role in the delivery of services to South Carolinians with visual impairments.

The SCCB is currently recruiting for an experienced IT professional with a passion for managing technical support operations and ensuring user satisfaction. Do you thrive in a dynamic environment where you can make a significant impact on IT performance? If so, we have an exciting opportunity for you! As the IT Customer Support Specialist Ill, you will serve as Tier 1 technical support for the Help Desk. You will diagnose and resolve technical issues with computer hardware, software, peripheral and mobile devices, install and configure computer hardware, software and peripherals; and provide end user training.

These duties include but are not limited to:

• Provide technical assistance to end-users regarding hardware, software, network, and system-related issues.
• Respond to support tickets, phone calls, and in-person requests for help.
• Manage the onboarding and offboarding process for employees, ensuring a smooth transition during both stages.
• Install, configure, and maintain computer hardware and peripherals, including workstations, servers, monitors, printers, and network devices.
• Assist with user account creation, password resets, and permission management.
• Ensure regular backups of critical systems, applications, and user data, and provide support for data recovery in the event of system failure or data loss.
• Support and maintain a secure IT environment by ensuring antivirus software, firewalls, and security updates are up to date.
• Provide technical support for printers, scanners, and other peripheral devices used within the office.
• Support the company's telephone systems, including VoIP and traditional telephony solutions.
• Assist with larger IT projects such as office relocations, system upgrades, and new technology implementations.
• Provide exceptional customer service to end-users, ensuring they have the tools and support necessary to perform their job functions efficiently.

Requirements

A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems. An associate degree or a bachelor's degree in a related field may be substituted for the required work experience.

Additional Information

The SCCB is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited to, lactation), national origin, age (40 or older), disability or genetic information.

The SCCB offers an exceptional benefits package for full time (FTE) employees:

• Health, dental, vision, long-term disability, and life insurance for employees, spouses, and children,
• 15 days of annual (vacation) leave per year*,
• 15 days of sick leave per year,
• 13 paid holidays,
• Paid Parental Leave,
• Relocation reimbursement**,
• State Retirement Plan and Deferred Compensation Programs, and
• Public Service Loan Forgiveness.

*Employees holding FTE status earn additional annual leave the longer they remain employed with the state.

**Eligible new hires from out-of-state may receive up to $5,000 in reimbursements for certain expenses, pursuant to Section 8-11-135 of the South Carolina Code of Laws.

A copy of your transcript may be uploaded as an attachment to the application. Upon hiring, candidates must submit official college transcript(s) or diploma(s) for degree(s) obtained. Failure to produce an official, certified transcript may result in not being hired or termination.