IT Consultant I

Full Job Description

Job Purpose:

Under the general supervision of the IT Consultant II, provides hardware and software support for general PC issues to the College’s end-user community as well as supports and maintains the College’s instructional technology equipment.

Job Duties:

Provides first-line, end-user software and hardware PC support in both the academic and administrative areas. Troubleshoots, diagnoses and resolves hardware and software problems. Escalates to second line support avenues when necessary.

Provides primary support and maintenance for the College’s instructional technology resources – instructor stations, projectors, video conferencing, Crestrons, etc. Maintains all systems in proper working order.

Supports printer, copier and other miscellaneous equipment. Includes setup, troubleshooting, supply ordering and replacement and interfacing with vendors for service.

Supports and trains instructors in the use of classroom systems and provides technical support to outside groups using College classroom equipment. Communicates issues to IT management and facilitates resolution of those issues.

Performs physical labor to support system usage as required -- moving and installing equipment, running and connecting cable as needed.

Maintains an inventory of instructional technology equipment and configurations. Determines when replenishment is necessary and insures items are ordered, received, and restocked.

Provides direction and instruction to work-study students, when appropriate. Performs special projects and other duties as assigned by supervisor.

Requirements

A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems.

A degree in a related field may be substituted for the required experience on a year-for-year basis.

Additional Information

The Technical College of the Lowcountry seeks to be the first choice for higher education in South Carolina’s Low Country Region.

The college is a public, open door, two-year comprehensive College of higher education.

The College is dedicated to serving the diverse educational, workforce development, and personal enrichment needs of the rural counties of Beaufort, Colleton, Hampton, and Jasper.

In an atmosphere of shared values, the College encourages creativity, innovation, and resourcefulness among its students, faculty, staff, and administrators.

South Carolina is making our Veterans a priority for employment in state agencies and institutions.

The Technical College of the Lowcountry is committed to a policy of equal opportunity for all qualified applicants for admissions or employment without regard to sex, race/color, religion, national origin, age, disability, service in the uniformed services (as defined by state and federal law), veteran status, political affiliation or belief, marital or family status, pregnancy, childbirth, or related medical conditions, including but not limited to, lactation, genetic information, genetic identity, gender expression, or sexual orientation.