IT Business Analyst – Senior/Specialist (ITBA-SS/ETS)

Full Job Description

IT Business Analyst – Senior/Specialist (ITBA-SS/ETS)

71084686

This senior business analyst supports the Health Care Authority’s (HCA) Benefits 24/7 self-service program that provides benefits information to public and school employees across Washington.

Collaborating with developers, quality assurance testers, and non-technical customers who support benefits subscribers, the successful candidate will bring a mix of technical experience and business familiarity into a role where they will have the opportunity to work on a long-term project to transition into a new system from the agency’s legacy system.

If you are excited to quickly learn a new system providing vital benefits functions for Washingtonians, this may be the position for you!

All HCA employees will apply an equity lens to their work, which may include but is not limited to all analyses of core business and processes.

About the division:

The Enterprise Technology Services (ETS) division is the agency’s designated technology provider for HCA.

ETS delivers innovative information technology (IT) solutions for enterprise-class business solutions (i.e., applications, data, and business processes) that support the mission of HCA divisions and business program groups.

The Employees and Retirees Benefits (ERB) IT section within ETS supports the ERB Division by delivering business application design, solutions architecture, and development as well as integration of IT resources to engineer high-quality, cost-effective solutions in partnership with business and project stakeholders.

About the position:

This IT position provides services responsible for Public Employee Benefits Board (PEBB) and Schol Employee Benefits Board (SEBB) business and technology analyses, planning and documenting requirements in partnership with business subject matter experts (SMEs) and external partners.

This position translates complex SEBB and PEBB healthcare program requirements into tangible deliverables such as functional and non-functional specifications, use cases/user stories, workflow and data processes, data models diagrams and, requirements matrices to drive development in conjunction with technical teams.

It also identifies and recommends the most optimal new solutions to support requirements for modernization and innovation enhancements.

The senior BA will facilitate prioritization of core functions and features with Business Product Owners (for Agile/Scrums), develop Quality Assurance benchmarks, findings, and recommendations to mitigate issues and risks, and develop and evaluate RFP’s / RFQ’s.

This position is eligible to telework and is also typically required to report on-site once per week. The team’s current on-site day is Wednesday.

The default assigned work location of all Health Care Authority (HCA) positions – both on-site and telework eligible positions – is within the State of Washington. This position reports to Olympia, WA.

Frequency of onsite work will vary based on business and operational needs. HCA has currently suspended the ability to support out-of-state telework.

Requirements

Some of what you will do:

• Facilitate requirement gathering sessions
• Review rules and guidelines from state WACs on PEBB and SEBB employees
• Determine business objectives by understanding business functions, gathering information, evaluating user processes, input/output requirements, and formats.
• Document business requirements, business rules and logic, and design specifications.
• Construct diagrams and write specifications
• Develop cases or user stories and assist in prioritizing requirements.
• Assigns requests, coaches, and assists the other BA staff on business requirements development practices
• Translate business needs into technical requirements and technical/system requirements
• Act as Scrum Master for the ERB development team.
• Lead ETS ERB BA team in activities to obtain requirements for new or enhanced IT-related projects.

Qualifications

Required qualifications:

Qualifying candidates will satisfy all of the following requirements (experience can be gained concurrently):

• Five (5) years of experience providing requirements analysis services using disciplined, best practice processes/methods for gathering, documenting, analyzing and managing requirements.

Four (4) years of experience in strong analytics and communications background.

Excellent written and verbal communication skills and the ability to communicate technical issues, both verbally and in writing, to state staff and vendor management.

Ability to combine analytic skills with business knowledge.

• Experience facilitating and creating material for internal and external training on system changes or new applications.
• Two (2) years of experience with change management, particularly with large system implementations.

Qualifying candidates will also meet one of the following criteria options:

Option 1:

• Nine (9) years of progressive professional IT experience. Experience must include at least three years of business analyst experience.

Option 2:

• Associate degree and
• Seven (7) years of progressive professional IT experience. Experience must include at least three years of business analyst experience.

Option 3:

• Bachelor’s degree and
• Five (5) years of progressive professional IT experience. Experience must include at least three years of business analyst experience.

Option 4:

• Master’s degree and
• Three (3) years of progressive professional IT experience. Experience must include at least three years of business analyst experience.

Option 5:

• Three (3) years of professional experience as a journey level IT professional in state service.

Required competencies:

• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.

Preferred qualifications:

• Experience using business intelligence tools such as SAS, SQL.
• Experience using data visualization tools such as Power BI, MS SQL Server, Oracle, Tableau, etc.
• Experience working in Agile environment.
• PROSCI Change Management certification.
• IIBA CBAP certification.
• Scrum Master or Product Owner certification.
• Lean Green Belt certification.
• Two (2) years of experience with School or Public Employees benefits (SEBB/PEBB) systems.

How to apply:

Only candidates who reflect the minimum qualifications on their NEOGOV profile will be considered. Failure to follow the application instructions below may lead to disqualification.

To apply for this position, you will need to complete your profile which includes three professional references and attach in separate files:

• A cover letter that specifically addresses how you meet the qualifications for this position
• Current resume

To take advantage of veteran preference, please do the following:

• Attach a copy of your DD214 (Member 4 long-form copy), NGB 22, or USDVA signed verification of service letter.
• Please black out any PII (personally identifiable information) data such as social security numbers. Include your name as it appears on your application in careers.wa.gov.

Additional Information

About HCA:

Functioning as both the state's largest health care purchaser and its behavioral health authority, the Washington State Health Care Authority (HCA) is a leader in ensuring Washington residents have the opportunity to be as healthy as possible.

There are three pillars of our work: Apple Health (Medicaid); the Public Employees Benefits Board (PEBB) and School Employees Benefits Board (SEBB) programs; and behavioral health and recovery.

Under these pillars, HCA purchases health care, including behavioral health treatment for more than 2.7 million Washington residents and provides behavioral health prevention, crisis, and recovery supports to all Washington residents.

What we have to offer:

• Meaningful work with friendly co-workers who care about those we serve Voices of HCA
• A clear agency mission that drives our work and is person-centered HCA's Mission, Vision & Values
• A healthy work/life balance, including alternative/flexible schedules and mobile work options.
• A great total compensation and benefit package WA State Government Benefits
• A safe, pleasant workplace in a convenient location with restaurants, and shopping nearby.
• And free parking!

Notes:

This position is covered by the Washington Federation of State Employees (WFSE). Once the listed position(s) is(are) filled, this recruitment announcement may also be used to fill additional position(s) for up to sixty (60) days.

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment.

HCA is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency.

HCA has five employee resource groups (ERGs). ERGs are voluntary, employee-led groups whose aim is to foster a diverse, inclusive workplace aligned with HCA’s mission.

Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace.

Studies have shown women, racial and ethnic minorities, and persons of disability are less likely to apply for jobs unless they feel they meet every qualification as described in a job description.

Persons over 40 years of age, disabled and Vietnam era veterans, as well as people of all sexual orientations and gender identities are also encouraged to apply.

If you have any questions about the required qualifications or how your experience relates to them, please contact us at HCAjobs@hca.wa.gov.

Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact Jake Nelko at jake.nelko@hca.wa.gov or 360.725.0945.

The Washington State Health Care Authority (HCA) is an E-Verify employer. All applicants with a legal right to work in the United States are encouraged to apply.

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

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