IT Business Analysis – Journey (ITBA-J/ETS)

Full Job Description

IT Business Analysis – Journey (ITBA-J/ETS)

71063278

This position supports business partners in the Employees and Retirees Benefits Division through gathering, documenting, and analyzing requirements for application development and testing.

This technician will develop test cases and user stories in an agile environment.

The ideal candidate will be open to learning new systems and coming up with creative solutions in utilizing and maximizing legacy systems.

If you are a business analyst motivated to support critical systems for public and school employees and retirees across Washington, this may be the opportunity for you!

All HCA employees will apply an equity lens to their work, which may include but is not limited to all analyses of core business and processes.

About the division:

The Enterprise Technology Services (ETS) division is the agency’s designated technology provider for the Health Care Authority (HCA).

ETS delivers innovative information technology (IT) solutions for enterprise-class business solutions that support the mission of HCA divisions and business program groups.

Supporting the Employees and Retirees Benefits (ERB) Division’s two main programs of Public Employees Benefits Board (PEBB) and School Employees Benefits Board (SEBB), ETS is solely accountable for developing and delivering highly reliable IT solutions for enterprise-wide business applications, data and systems processes supporting:

• 365,000 (PEBB) public employees, retirees and their dependents and
• 300,000 (SEBB) school employees, spouses and dependents
• Approximately 620 ERB and shared services staff members

About the position:

This position provides services responsible for PEBB and SEBB business and technology analyses, planning and documenting requirements in partnership with business subject matter experts (SMEs) and external partners.

This position is responsible and accountable for ensuring HCA’s systems (technology, data, and processes) adhere to federal laws, regulations and standards, and the State OCIO’s and HCA’s enterprise architecture principles, policies, and standards.

This position utilizes business and technical experience in the analysis, documentation, and providing of IT requirements’ services for systems, data, and processes development.

This position is responsible for identifying, documenting, supporting and validating all requirements for implementing new solutions modernization and innovation enhancements.

This position is eligible to telework and is also typically required to report on-site once per week.

The team’s current on-site day is Wednesday.The default assigned work location of all Health Care Authority (HCA) positions – both on-site and telework eligible positions – is within the State of Washington.

This position reports to Olympia, WA. Frequency of onsite work will vary based on business and operational needs. HCA has currently suspended the ability to support out-of-state telework.

Requirements

Some of what you will do:

• Facilitate requirement gathering sessions with business users and stakeholders.
• Document business requirements, business rules and logic, and design specifications.
• Develop use cases or user stories and assist in prioritizing requirements.
• Communicate technical information to customer groups in an understandable manner.
• Translate business needs into technical requirements, and technical/system requirements.
• Responsible to manage the ServiceNow support ticket queue and resolve daily minimum as defined by supervisor.
• Identify and support process improvements in business requirement mapping.
• Develop ahead of any deployment and implementation points “As-Is” to “To-Be” gap analyses and corresponding and proactive change management plans.

Qualifications

Required qualifications:

Qualifying candidates will meet one of the following criteria options:

Option 1:

• Seven (7) years of experience as a business/technical analyst within an information technology group performing consultative, administrative, or project management services, including analyzing and designing of business processes.

Option 2:

• 2-year degree in computer science or information technology area and
• Five (5) years of experience as a business/technical analyst within an information technology group performing consultative, administrative, or project management services, including analyzing and designing of business processes.

Option 3:

• Bachelor’s degree in computer science or information technology area and
• Three (3) years of experience as a business/technical analyst within an information technology group performing consultative, administrative, or project management services, including analyzing and designing of business processes.

Option 4:

• Master’s degree in computer science or information technology area and
• One (1) year of experience as a business/technical analyst within an information technology group performing consultative, administrative, or project management services, including analyzing and designing of business processes.

Option 5:

• Three years as an Entry level IT professional in state service.

Required competencies:

• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.
• Journey-level IT consulting and research skills.
• Experience in facilitating change and/or transition planning, including collaboration with stakeholders.
• Proven internal and external influencing skills at executive and senior management levels.

Preferred qualifications:

• Two (2) years of experience writing user stories in an agile environment.
• Experience using ServiceNow or an equivalent ticketing program.
• Experience translating WACs or equivalent laws and policies into technical/system requirements.
• Experience demonstrating data analytical skills such as SQL and visualization tools (e.g. Power BI), alongside transferrable skills such as critical thinking, and strong communication/presentation for explaining insights to stakeholders.
• Experience working with Azure DevOps.
• Experience working with Microsoft Visio or similar Business Modeling Tool.
• Familiarity with, and demonstrated understanding of, the enterprise’s business, information/data, and technology architectures.

How to apply:

Only candidates who reflect the minimum qualifications on their NEOGOV profile will be considered. Failure to follow the application instructions below may lead to disqualification.

To apply for this position, you will need to complete your profile which includes three professional references and attach in separate files:

• A cover letter that specifically addresses how you meet the qualifications for this position
• Current resume

To take advantage of veteran preference, please do the following:

• Attach a copy of your DD214 (Member 4 long-form copy), NGB 22, or USDVA signed verification of service letter.
• Please black out any PII (personally identifiable information) data such as social security numbers. Include your name as it appears on your application in careers.wa.gov.

Additional Information

About HCA:

Functioning as both the state's largest health care purchaser and its behavioral health authority, the Washington State Health Care Authority (HCA) is a leader in ensuring Washington residents have the opportunity to be as healthy as possible.

There are three pillars of our work: Apple Health (Medicaid); the Public Employees Benefits Board (PEBB) and School Employees Benefits Board (SEBB) programs; and behavioral health and recovery.

Under these pillars, HCA purchases health care, including behavioral health treatment for more than 2.7 million Washington residents and provides behavioral health prevention, crisis, and recovery supports to all Washington residents.What we have to offer:

• Meaningful work with friendly co-workers who care about those we serve Voices of HCA
• A clear agency mission that drives our work and is person-centered HCA's Mission, Vision & Values
• A healthy work/life balance, including alternative/flexible schedules and mobile work options.
• A great total compensation and benefit package WA State Government Benefits
• A safe, pleasant workplace in a convenient location with restaurants, and shopping nearby.
• And free parking!

Notes:

This position is covered by the Washington Federation of State Employees (WFSE). Once the listed position(s) is(are) filled, this recruitment announcement may also be used to fill additional position(s) for up to sixty (60) days.

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment.

HCA is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency.

HCA has five employee resource groups (ERGs). ERGs are voluntary, employee-led groups whose aim is to foster a diverse, inclusive workplace aligned with HCA’s mission.

Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace.

Studies have shown women, racial and ethnic minorities, and persons of disability are less likely to apply for jobs unless they feel they meet every qualification as described in a job description.

Persons over 40 years of age, disabled and Vietnam era veterans, as well as people of all sexual orientations and gender identities are also encouraged to apply.

If you have any questions about the required qualifications or how your experience relates to them, please contact us at HCAjobs@hca.wa.gov.

Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact Jake Nelko at jake.nelko@hca.wa.gov or 360.725.0945.

The Washington State Health Care Authority (HCA) is an E-Verify employer. All applicants with a legal right to work in the United States are encouraged to apply.

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

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