INTERNAL POSTING: Director of Marketing & Communications-Columbia
State of South Carolina
FreshPosted Jan 16
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Posted: January 16, 2026 (1 day ago)
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INTERNAL POSTING - Endpoint Technician I
State of South Carolina
Department of Natural Resources
Location
South Carolina, 29210
Salary
$52,100 - $88,600
per year
Type
Full Time
More Maintenance & Trades jobs →Closes
January 23, 2026More State jobs →
Job Description
Summary
This job involves acting as a help desk technician to fix computer issues, set up workstations, and manage IT equipment for state agency staff.
You'll handle support requests via phone, email, or in person, ensure everything runs smoothly on the network, and keep track of tech inventory.
It's a good fit for someone with basic IT experience who enjoys helping people and can stay calm under pressure in a busy environment.
Key Requirements
- High school diploma and at least one year of help desk or IT customer support experience
- Functional knowledge of IT fundamentals, including Windows and Mac operating systems, printers/scanners, mobile devices (iOS), and wired/wireless networks
- Excellent customer service, written, and verbal communication skills to explain technical ideas to non-technical users
- Ability to prioritize, resolve issues quickly, and work in a fast-paced, dynamic environment
- Willingness to participate in on-call rotation, including evenings, weekends, and emergencies
- Ability to lift heavy objects and perform multiple tasks independently
- Adherence to IT asset inventory policies, including CJIS and PCI compliance
Full Job Description
This employee will serve as a Help Desk Technician to provide a variety of system installation, configuration, diagnostic evaluation, and repair services.
Job Duties Include:
- Addressing end user tickets (service requests, trouble tickets) within the assigned SLA. This includes:
- prioritizing/sorting the ticket
- documenting communication and troubleshooting steps
- resolving the ticket or escalating ticket to appropriate team
- Engaging in all requests for service or support (phone, email, walk-ups, etc.)
- Installing and configuring computer workstations and peripheral equipment including hardware, software and firmware for agency staff.
- Configuring systems to operational standards including user file transfer, applications software installation and testing, connection to DNR network infrastructure, mapping appropriate network-based storage and printer/plotter output devices and validation of operations.
- Conducting IT asset inventory maintenance.
- Ensuring adherence with IT asset inventory policies for deployment, transfer, turn-in, and disposal.
- Ensuring adherence to CJIS and PCI compliance when managing IT asset inventory.
- On-Call rotation.
Requirements
A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, sales or marketing, or processing of information in a data processing environment of related systems. A degree in related field may be substituted for the required experience on a year for year basis.Qualifications
A high school diploma and at least one (1) year of help desk/IT customer support experience. CompTIA A+, CompTIA Security +, ITIL 4 Foundations are desired. Employee should have a functional knowledge of IT fundamentals, including but not limited to desktop operating systems (Windows and Mac), printers/scanners, mobile devices (iOS), wired and wireless networks. Excellent customer service, written and verbal communication skills. Ability to communicate technical concepts and ideas in a way that can be understood by non-technical users. Ability to work in a fast-paced, complex, and dynamic work environment. Ability to prioritize and quickly resolve issues. Employee should have the ability to work an on-call schedule, shift differentials, evenings, weekends, and during emergency situations. Ability to perform multiple tasks simultaneously where constant intervention/monitoring is not required. Ability to prioritize and quickly resolve issues. Ability to lift heavy objects.Check your resume before applying to catch common mistakes