DSS INTERNAL ES ABC Quality Coordinator I / 61015425
State of South Carolina
RecentPosted Jan 15
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Posted: January 23, 2026 (0 days ago)
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INTERNAL IT Business Analyst I / 60017386, 61047526, 60017386
State of South Carolina
Department of Health and Human Services
Location
South Carolina, 29210
Salary
$45,300 - $51,834
per year
Type
Full Time
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January 30, 2026More State jobs →
SES Pay Grade
Base salary range: $147,649 - $221,900
Typical requirements: Executive-level leadership experience. Senior executive qualifications required.
Note: Actual salary includes locality pay (15-40%+ depending on location).
Job Description
Summary
This job is for an IT support specialist who helps troubleshoot and fix issues in South Carolina's Medicaid systems, mainly by handling escalated requests from frontline staff and sharing solutions with the team.
It involves responding to tickets and calls, mentoring junior analysts, and working with vendors when needed.
A good fit would be someone with customer service experience in tech support and familiarity with Medicaid processes, who enjoys problem-solving in a team environment.
Key Requirements
- High school diploma required
- Relevant experience in customer service, desktop support, helpdesk, application support, or data processing environments
- Experience working with South Carolina Medicaid programs, such as Cúram HCR or CGIS modules
- Ability to troubleshoot and resolve system issues in Medicaid eligibility systems (MMS/Cúram, MEDS, OnBase)
- Strong knowledge of SCDHHS eligibility systems, policies, and processes
- Occasional overnight travel and possible overtime/weekend work
- Physical ability to sit/stand for long periods and lift up to 20 lbs
Full Job Description
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Three (3) Positions Available
***Internal Posting- Only current SCDHHS Employees will be considered.***
The Agency's mission is to be boldly innovative in improving the health and quality of life for South Carolinians.
This position is located in Bureau of Medicaid Systems, Richland County.
This position is located in Bureau of Medicaid Systems, Richland County.
Are you the One? We are looking for an IT Business Analyst I
who, under general supervision, will serve as a Tier 2 Analyst for Medicaid Systems User Support. This position reports to the User Support Manager and is located in the Bureau of Medicaid Systems. In this role, you will support the SCDHHS Member Management System (MMS/Cúram), legacy Medicaid Eligibility Determination System (MEDS), and OnBase by responding to support tickets and phone calls directly from eligibility staff members, escalations from Tier 1 analysts and other support staff, and other tasks assigned by the User Support Manager. You will troubleshoot and resolve system issues and errors; document and share your findings with your peers; mentor and help Tier 1 analysts expand their knowledge; and, where necessary, escalate issues to and collaborate with system administrators, vendor staff, and/or Product Management team members for resolution via system changes or data fixes.
Respond to support requests and tasks escalated from Tier 1 and other support staff, or otherwise designated as Tier 2 requests by management.
Contribute to team documentation and communications to facilitate the sharing of knowledge. Engage with external parties to facilitate resolution of issues when required.
The South Carolina Department of Health and Human Services offers an exceptional benefits package for FTE and TGE positions that includes:
- Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children.
- 15 days annual (vacation) leave per year.
- 15 days sick leave per year.
- 13 paid holidays.
- State Retirement Plan and Deferred Compensation Programs.
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Requirements
A high school diploma and relevant experience in customer service, desktop support, helpdesk, application support, phone support, office automation systems, data communications system design, installation, operation, repair, sales or marketing, or processing of information in a data processing environment or related systems. Experience working with South Carolina Medicaid programs such as Cúram HCR or CGIS modules required.Additional Requirements:
- Occasional overnight travel.
- Overtime and/or weekend work with Deputy approval.
- Sitting or standing for long periods of time.
- Lifting requirements: 20 lbs.
Qualifications
Working knowledge of SC Medicaid eligibility processes and procedures.Proficiency with SC Medicaid eligibility systems.Ability to establish and maintain effective professional relationships.Ability to effectively and professionally communicate, verbally and in writing, technical and non-technical information to audiences with varying skill and knowledge levels.Ability to exercise good judgment and discretion.Ability to quickly adapt to changes in systems, processes, and/or environment.May be required to carry an agency-issued phone and provide "on call" support on a recurring schedule.
Additional Information Please complete the State application to include all current and previous work history and education.
A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
Supplemental questions are considered part of your official application for qualification purposes. All applicants must apply online.
All correspondence from the Office of Human Resources will be through electronic mail.The South Carolina Department of Health and Human Services is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.
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