Information Technology Technician

Full Job Description

Are you a reliable, motivated, and detail-focused professional looking to apply your information technology (IT) skills in a meaningful public service role?

The Pennsylvania State Police (PSP) is seeking a dedicated Information Technology Technician to join the Bureau of Communication and Information Services.

In this vital position, you will support the development and maintenance of databases, identify and manage network hardware associated with body-worn cameras, mobile video recorders, interview room recording systems, mobile data terminals, routers, and related technologies, and provide technical support within the Fleet Technology Integration Section.

This is an excellent opportunity to strengthen your technical expertise, expand your skill set, and play a key role in supporting PSP’s mission and core values!

Requirements

In this position, you will provide technical support and guidance to help desk staff and end users experiencing issues with Body-Worn Cameras (BWC), Mobile Video Recorders (MVR), Interview Room Recorders (IRR), Mobile Data Terminals (MDT), and network-related services.

You will receive and respond to calls from field personnel, assess and diagnose reported issues, and either recommend appropriate solutions or coordinate with service providers to ensure timely resolution or repair.

Responsibilities include responding to inquiries from Troop Communications Specialists (TCS), IT technicians, and other section staff, serving as a liaison between TCS and the division to coordinate equipment requests and support for unique operational needs.

In addition, you will assist with coordinating all aspects of BWC, MVR, MDT, IRR, router, and vehicle-related technology, including scheduling, materials, preparation, and logistics.

You will further support training efforts by delivering instruction on these systems, preparing and maintaining training and equipment documentation, and ensuring materials remain current with system updates and changes.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
• This position may require availability outside of scheduled working hours for deployment of PSP mobile command posts, fixed command posts, and joint operations centers. This may necessitate shift changes and extended working hours as needed to ensure operational needs and priorities are met.
• Telework: You will not have the option to telework in this position.
• Salary: Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $51,971.00 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Qualifications

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Two years of experience providing IT support services involving hardware and software installation, operation, and maintenance; or
• One year of experience providing IT support services involving hardware and software installation, operation, and maintenance and completion of a one-year apprenticeship in the IT technical support field; or
• One year of experience as an IT Help Desk Technician (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• An associate degree in an IT field; or
• An equivalent combination of experience and training.
• Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.

Other Requirements:

• This particular position also requires possession of a valid driver's license.
• You must obtain an active Commonwealth Law Enforcement Assistance Network (CLEAN) certification issued by the Pennsylvania State Police within the probationary period and maintain the same for the duration of employment in this job.
• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
  
• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position.

Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce.

The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.

The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

All diverse candidates are encouraged to apply.

Additional Information

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.