INFORMATION TECHNOLOGY SPECIALIST (PLCYPLN)

Full Job Description

This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service.

It has been identified as a position necessary to carry out and support the mission of the US Cyber Command.

It is in the Professional Work Category at the Senior Work Level within the CES Occupational Structure. It is located in the DISA DKAEAA-EM2.

In order to qualify for this position, you must meet the requirements described below.

Basic Requirements: Applicants must have IT-related experience demonstrating the following competencies appropriate to, or above, the level of this position.

For vacancies below the full-performance level of the position, the basic requirement will be evaluated on a developmental basis.

Your resume and work experience should clearly support your ability to meet these competencies and will be evaluated as part of the entire application process.

Attention to Detail - Experience reviewing my own information technology-related work or data and have been responsible for reviewing the work of others to ensure accuracy, completeness, and consistency with standards.

Customer Service-Developing and maintaining relationships with customers, anticipating and assessing the current and future information technology needs of customers, and developing or identifying information technology products or services that are tailored to meet customer needs Oral Communication-Briefing senior-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of complex technical information to a non-technical audience Problem Solving-Identifying alternatives to address unique, highly complex, or sensitive information technology-related issues.

I have anticipated information technology-related problems and have identified and evaluated potential sources of information to generate alternative solutions.

Qualifying Experience: To qualify at the GG-13, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position.

Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service.

For this position, qualifying experience is defined as: Demonstrates proficiency in the assessment of policy, analysis of costs, and provision of input for IT budgets applying skill sets to incorporate customer service and knowledge management concepts, technologies, and procedures into the enterprise concept of operations.

Possesses a strong understanding of how emerging technologies, enterprise IT architecture, and customer business processes affect organizational plans and resource requirements; in addition to IT related experience demonstrating Attention to Detail, Customer Service, Oral Communication, and Problem Solving as described in the vacancy announcement.

Candidates must describe how they meet the qualifying experience and/or selective placement factor(s) within the body of their resume.

All qualifications must be met within 30 days after the closing date of this announcement. Major Duties:

• Develops and maintains strategic plans, policy assessments and recommendations, cost analyses, specification documents, various studies, and IT budget inputs for customer service-related programs.
• Applies a mastery level of IT principles, concepts, methods, and practices in assigned specialty area.
• Develops standards and criteria for performance management, capacity management, configuration management, change management, content management, knowledge management, problem management, security management.
• Applies quality management for standard enterprise customer service-related technology and applications supporting all field activities, all customers, and all platforms.
• Evaluates and recommends, installs, and configures enterprise standard commercial off-the-shelf (COTS) applications, operating systems, databases, and software/hardware enhancement products.