Information Technology Specialist (Network)
U.S. Census Bureau
FreshPosted Mar 25
✓ Fresh Listing
Posted: March 24, 2026 (3 days ago)
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Information Technology Specialist (CUSTSPT) NF-04
United States Army Installation Management Command
Department of the Army
Location
Fort Meade, Maryland
Salary
$65,000 - $115,000
per year
Type
Full-Time
More IT & Technology jobs →Closes
March 30, 2026
Job Description
Summary
This job involves providing hands-on IT support to customers at a gift shop on a military base, including setting up computers and software, fixing technical problems, and teaching users how to use systems.
It's a routine role under general supervision, focused on keeping technology running smoothly for non-technical staff.
A good fit would be someone with practical IT experience who enjoys helping people and solving everyday tech issues.
Key Requirements
- Work experience or education demonstrating IT knowledge in customer support services
- Skills in installing, configuring, upgrading, and troubleshooting hardware and software
- Ability to provide formal and informal training and assistance to customers
- Experience in reporting, responding to, and resolving customer IT requests
- Graduate education in computer science, engineering, information science, information systems management, or technology management (or equivalent 24 semester hours)
- Application of information security and assurance policies, principles, and practices
Full Job Description
This position is located at National Security Agency (NSA) Civilian Welfare Fund (CWF) Restaurants Gift Shop at Fort George G. Meade, Maryland. Incentives and Bonuses Incentives will not be paid.
Resumes must be two pages (or less). Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position.
A qualified candidate must possess the following: Work experience, education, and/or specialized intensive training sufficient to demonstrate IT knowledge and skill in: - Participating in the planning and delivery of a full range of IT customer support services;- Installing, configuring, upgrading and trouble shooting hardware and software components; - Presenting formal and informal training and assistance to customers; - Reporting, responding to, and resolving customer requests.
Qualifying education is graduate education in one of the following fields of study: computer science, engineering, information science, information systems management, or technology management, or has provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
Experience MUST be reflected on your Resume at the time of application Major Duties:
- Under general supervision, performs routine and recurring assignments in the delivery of Information Technology customer support services.
- Participates in the planning and delivery of a full range of Information Technology customer support services to the organization. Identifies and resolves issues and problems.
- Provides information and assistance to customers including system hardware/software installations, configuration, upgrades and troubleshooting.
- Presents formal and informal training to customers. Reports, responds to and resolves customer requests.
- Applies information security and information assurance policy, principles and practices.
Check your resume before applying to catch common mistakes