INFORMATION TECHNOLOGY SPECIALIST (NETWORK)

Full Job Description

You will serve as a Junior Network Administrator within the Hopper Global Communications Center of HOPPER GLOBAL COMMUNICATIONS CENTER.

Your resume must demonstrate at least one year of specialized experience.

Specialized experience must demonstrate the following: GG-07: I have one year of information technology related experience at the next lower grade level in the federal service or private or public sector demonstrating the following four competencies, as defined: 1.

Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

3.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

In addition to the four competencies, you must demonstrate one year of specialized experience at the next lower grade level in the federal service or private or public sector such as: 1.

Focusing on learning fundamental networking concepts, Cisco device configuration, and basic troubleshooting techniques within a structured, supervised environment. 2.

Assisting with router and switch configurations, monitoring network performance using basic tools, and troubleshooting common connectivity issues under the guidance of senior staff. 3.

Learning and applying basic troubleshooting techniques to resolve common network connectivity problems, escalating complex issues to senior staff. 4.

Assisting with maintaining network documentation, including device inventories, network diagrams, and configuration backups. 5.

Shadowing senior network administrators to gain practical experience in network maintenance and troubleshooting.

OR 4-year course of study leading to a bachelor's degree GG-09: I have one year of information technology related experience at the next lower grade level in the federal service or private or public sector demonstrating the following four competencies, as defined: 1.

Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2.

Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.

3.

Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.

4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

In addition to the four competencies, you must demonstrate one year of specialized experience at the next lower grade level in the federal service or private or public sector such as: 1.

Maintaining network devices, proactively monitoring network performance, resolving network incidents, implementing and managing basic security configurations, collaborating with other IT teams, and participating in on-call rotation.

2. Participating with higher-grade specialists to install, configure, and maintain Cisco routers, switches, firewalls, and encryption devices.

Learning to monitor network performance using various tools and proactively identifying and resolving performance bottlenecks and potential issues. 3.

Assisting with managing network security configurations, including access control lists (ACLs), firewall rules, and VPN tunnels. 4.

Assisting with troubleshooting network connectivity problems, utilizing diagnostic tools and techniques to isolate and resolve root causes.

Assisting with developing and maintaining accurate network documentation, including device inventories, network diagrams, and configuration backups. 5.

Collaborating with other IT teams on cross-functional projects, ensuring seamless network integration.

OR Master's or equivalent graduate degree OR 2 full years of progressively higher level graduate education leading to such a degree OR LL.B.

or J.D., if related Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Additional qualification information can be found from the following DON DCIPS policy website: https://www.secnav.navy.mil/doni/Naval%20Intelligence%20Activity/Chapter%205%20-%20Employment%20and%20Placement.pdf Major Duties:

• You will learn and perform basic tasks by assisting higher-grade specialists with IT services in relation to that specialty area to support IT systems and services.
• You will participate in supporting basic IT systems and services to include installation, operation, and maintenance of automated communication systems and other desktop technologies.
• You will participate in the acquisition of systems housed on mainframe, minicomputer and microcomputer platforms.
• You will assist in supporting in the development of new processes and procedures for basic IT issues.
• You will assist in detecting and diagnosing IT system hardware and software faults and malfunctions. Supports efforts necessary to correct the problems.