Information Technology Specialist

Full Job Description

For more information on the Department of Justice and the United States Attorneys' Offices, visit http://www.justice.gov/usao/.

As needed, additional positions may be filled using this announcement. This position is also being announced to All U.S. Citizens and Nationals under 26-ILN-12912370-DE.

GS-9: To be eligible at the GS-9 level, you must meet at least one of the following conditions, as defined below: specialized experience or education.

Specialized Experience: I have at least one full year of specialized experience equivalent to the GS-07 level in Federal service.

Qualifying experience demonstrates possession of each of the following competencies: Attention to Detail, Customer Service, Oral Communication, and Problem Solving.

Specialized experience is defined as experience identifying and resolving problems, troubleshooting cause and providing recommendations for resolution; assisting with data recovery; providing user training on hardware, software, and internet application; and providing help desk support to users.

Education: One of the following types of education in a related field: a Master's or equivalent graduate degree (such as an LL.B.); or 2 full years of progressively higher level graduate education leading to such a degree.

Education at the graduate level must be in an accredited college or university and must demonstrate the knowledge, skills, and abilities necessary to perform the duties of the position.

This education must have been in one of the following fields or must have provided a minimum of 24 semester hours on one or more of the following fields and must have required the development or adaptation of applications, systems or networks: Computer Science, Information Science, Information Systems Management, or Technology Management.

GS-11: To be eligible at the GS-11 level, you must meet at least one of the following conditions, as defined below: specialized experience or education.

Specialized Experience: One full year of specialized experience equivalent to the GS-9 level and must demonstrate possession of each of the following basic competencies: Attention to Detail, Customer Service, Oral Communication, and Problem Solving.

Specialized experience is defined as experience that demonstrates the ability to provide IT customer support services, including installation, configuration, and troubleshooting of hardware/software and networked systems, and maintenance of internet servers and websites.

In addition, providing user training and assistance on a variety of applications, resolving complex IT issues, and management of web design and legal compliance.

Education: One of the following types of education: a PH.D or equivalent doctoral degree; OR 3 full years of progressively higher level graduate education leading to such a degree.

This education must have been in one of the following fields OR must have provided a minimum of 24 semester hours in one or more of the following fields and must have required the development or adaptation of applications, systems, or networks: Computer Science, Engineering, Information Science, Information Systems Management, Mathematics, Operations Research, Statistics, or Technology Management.

Interagency Career Transition Assistance Plan (ICTAP)- The ICTAP provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies.

If your agency has notified you in writing that you are a displaced employee eligible for ICTAP consideration, you may receive selection priority if: 1) this vacancy is within your ICTAP eligibility; 2) you apply under the instructions in the announcement; and 3) you are found well-qualified for this vacancy.

To be well-qualified, you must satisfy all qualification requirements for the vacant position and receive a score of 85 or better on established ranking criteria.

You must provide proof of eligibility to receive selection priority. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation personnel action form.

Additional information about ICTAP eligibility is at: http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Career Transition Assistance Plan (CTAP)-The CTAP provides eligible surplus and displaced competitive service employees in the Department of Justice with selection priority over other candidates for competitive service vacancies.

If your Department of Justice component has notified you in writing that you are a surplus or displaced employee eligible for CTAP consideration, you may receive selection priority if: 1) this vacancy is within your CTAP eligibility, 2) you apply under the instructions in this announcement, and 3) you are found well-qualified for this vacancy.

To be well qualified, you must satisfy all qualification requirements for the vacant position and receive a score of 85 or better on established ranking criteria.

You must provide a copy of your written notification of CTAP eligibility with your application.

Additional information about CTAP eligibility is at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.

Veterans Employment Opportunity Act (VEOA) -VEOA allows eligible veterans to apply and compete for positions announced under merit promotion procedures when the hiring agency is recruiting from outside its own workforce.

To be eligible for a VEOA appointment, a veteran must be honorably separated and either a preference eligible or have substantially completed three (3) or more years of continuous active military service.

If you are applying for a Merit Promotion announcement and wish to be considered under VEOA, you must submit a copy of the Member Copy 4 of your DD-214, in addition to any other required documents listed on this announcement.

Special Employment Consideration - Persons with disabilities, veterans with a compensable service-connected disability of 30% or more, certain other veterans, spouses of certain members of the armed forces, and returning Peace Corps volunteers are examples of individuals who are potentially eligible for non-competitive appointments.

For further information, click on the links provided below .

You must specify in your online questionnaire under what authority you wish to be considered and submit appropriate documentation to verify your eligibility.

Noncompetitive Appointment Authorities Links: https://www.opm.gov/policy-data-oversight/hiring-information/competitive-hiring/#url=Types-of-Appointments Major Duties:

If selected for this position, you will serve as an Information Technology Specialist responsible for a variety of IT specialty areas which support the needs of the United States Attorney's Office (USAO), Northern District of Illinois.

Typical work assignments will include, but are not limited to: Assist customers and clients in identifying and describing IT requirements for business and legal applications.

Managing accounts, network rights and access to systems and equipment.

Assisting in the configuration, installation, and maintenance of network systems including hubs, routers, switches, bridges, servers, and related hardware.

Resolves hardware/software interface and interoperability problems; Optimizes system performance and identifies components to improve overall systems performance; Manages accounts, network rights, and access to systems and equipment; Monitors functionality, security and integrity of internet services; Manages internet servers; Installs, configures, troubleshoots, and maintains customer hardware and software Responsibilities will increase and assignments will become more complex as your training and experience progress.